Shimna Café — Restaurant in Newry, Mourne and Down District Council

I have been going to the Shimna all my life when it was a restaurant. Since it was taken over and became a cafe there is poor customer service.

I called in Friday afternoon for a small soda fry. When I went to leave I said good evening and thank you to the guy brushing the floor. He falsely accused me of not paying without any evidence saying you have to pay for that. When I said I had already paid he said he would have to check the till like I owed him something and then offered a non-apology when proven wrong. This morning I telephoned to speak to the woman who served me and who I paid even before I got the food who was not in: I asked to explain the situation to the manager of the cafe who would not listen and I had to phone again and again he wouldn't listen. I expressed my dissatisfaction with how the staff member handled it; how the false accusation was repeated with both himself and the staff member saying they didn't have the cash (I paid by card). It was embarrassing and upsetting, and the lack of a genuine apology made the situation even worse. When I asked for an apology they could not comprehend that and he said "what did you say ?" and then came back with "well that's what I mean by I had to check you paid by checking the balance" His response was "I apologize that you feel that way". Again that is not an apology and he was adding further insult accusation. Very poor...

We ordered full Fry's. What was delivered would be considered mini Fry's anywhere else. One sausage, bacon and egg, along with breads I can't remember exactly what, and beans. One of us had no hash brown, the other did, and one had no bacon the other did. When I mentioned this to the server, she apologized and went to sort it out. The missing pieces arrived after I had finished eating and were placed down in one plate on the table. I did ask for no tomatoes and no mushrooms, maybe this confused things but this was not replaced or was offered to be replaced with anything else. The food was nice but I wouldn't rush back, they seemed very busy and maybe they needed more staff, it's was a busy...

Idea of a brunch menu as standard is good but execution not perfect. The poached eggs should be runny (unless the customer requests hard) and crushed avocado should have a tomato bottom layer but ketchup with a bit of chilli is not the answer. The Hollandaise sauce in the egg Benedict shouldn’t be drowning the eggs and bacon (less is more). The sauce shouldn’t taste like mayonnaise but should be made with wine vinegar and the bacon substituted with Parma ham. But the real problem is those hard...