Marmaris Kebab & Pizza — Restaurant in North Devon

We ordered some Pizza's they tasted and smelt like cleaning fluid. When I complained which was the first time in about 3 years of regular orders.

I was told that there couldn't possibly be anything wrong with the Pizza's. I then questioned that perhaps some of there cutlery, crockery or utensils hadn't been dried properly or that just maybe they'd cleaned the sides then placed our Pizza bases on top of the recently cleaned side.

Apparently they don't use any form of cleaning product whatsoever and only ever use water.

It's a ridiculous lie and why a takeaway would claim to not use cleaning products as an excuse not to refund a customer is unbelievable... Am I expected not to have a basic understanding of Food Hygiene.

It got to the point where the owner was shouting at me down the phone, well we both shouting to be fair but still.

It should have been a case of, you order all the time we'll replace the food, sorry about that but no.

The foods actually really good and everything's fine until you have an issue it just their customer service that's appalling.

There is a clear pattern all the negative reviews on here are from people who have complained. It's a good place to eat just don't...

Been a regular customer for quite a while never had an issue until tonight. However after my food being under cooked and cold on arrival and not even edible i called to complain and ask for a refund as this had put me off eating, this is when the phone was handed to another staff member (i would guess the owner) took over the call and told me they would not be refunding me in a very rude manner and continued to be rude and then hung up. When my husband proceeded to call them back and tried explaining again that we wanted a refund and he would even bring the food to the shop he was shouted at again by what I would assume is the owner and hung up on. Upon arriving at the shop to return the food my husband was then followed out by the owner who was shouting being abusive and started kicking our vehicle. Not even a hint of an apology for the way our food arrived and absolutely shocking customer service I will never order from here again and will be pressing charges for the damage...

If I could of given no stars I would have!! The service I received from this takeaway was AWFUL! I have just moved here and this is my first time ordering from them, I rang and ordered my food and gave my address, and was told it would be a 50 minute delivery time, I waited an hour and 10 minutes then rang them, only to be shouted at and be called a liar because apparently I gave them my address wrong... who gets there own address wrong?! My partner then intervened because he heard me order the food and I repeated 3 times my correct address! Then he continued to shout at my partner and was saying your missus is a lair! And when the food FINALLY arrived around 1 hour 45 minutes later, it was very mediocre! What happened to the customer is always...