Domino's Pizza - Royston — Restaurant in North Hertfordshire

About half an hour after the tracker showed my pizza was out for delivery, it started telling me to enjoy my meal. Well, cheers, but there was no pizza. So I call up and get told the usual stuff about traffic, and how Michael will be delivering in 6-8 minutes. It definitely wasn’t a Michael that turned up with cold pizza. I have no issue with the delivery driver - she was lovely. Can’t fault her at all. She is why I’m giving three stars. Somewhere in transit, though, something interesting happened. It’s safe to say that while all the components that create a pizza were there, it definitely hadn’t been kept flat. Some of the slices were folded in half and the rest of the pizza had folded itself into calzone.

Now, I’m not going to say I won’t order again. I’m unlikely to, though, because nobody needs £20 calzone in their lives. At this point you’re paying for a name - the company doesn’t seem to care about quality. I WILL, however, say Royston has many other pizza options which are either equal to or better in taste, not to mention cheaper, so Dominos will from now on be my last resort pizza...

Wish I'd read the reviews before ordering. Seemingly like many other people's reviews, the app told us our pizza had been delivered when it wasn't. I called the store after 35 mins to explain this and was told there's a known problem with the app. I was told that our food would be collected by the driver in 5 minutes, with another 15-20 minutes for delivery. Another 35 minutes passed and still no delivery. I called again and was told that it was out for delivery and next on the drivers route. I asked if the food would still be hot and was assured it would be. Finally 15 minutes after that 1hour and 35 minutes after ordering, it arrived. Ordered 20:16 on a Wednesday and finally delivered at 21:51. As expected it was luke warm at best, but we ate and didn't ring for a refund as we'd had a long stressful day at work and didn't want the added delay in eating. Was the first time ordering from this Dominos and definitely won't be using it again. Would advise anyone else either collects or uses...

Ordered 2 pizzas told 40-45min delivery time, 1 3/4 hours later still no delivery called but no answer, I then called continuously as I drove there and walked through the door and while it was still ringing there was about 10 employees ignoring the phone ringing so I had been ringing for 10mins continually being ignored, I then gave them a piece of my mind and the manager shrugged it off and I demanded a refund to which it lit a fire under his back side and he made 2 new pizzas while I was there, just as he handed over my 2 new pizzas my wife called to let me know they had delivered nearly 2 1/2 hours after ordering BUT they only delivered 1 pizza and that looked like it had been run over by the delivery driver, we used to order 3-4 times a month but I've not ordered since and don't think they will ever get my business again, DISGUSTING SERVICE AND ATTITUDE FROM ROYSTON DOMINOS, they didn't even...