Sambuca 1 — Restaurant in North Tyneside

The worst restaurant experience i have ever had. Waitress seemed really off with us from the second we entered the building, just walking to an empty table and throwing the menus on before walking away.

Ordered the “Deep fried squid” and potato skins, the “deep fried” “squid” was soggy, rubbery and tasteless. Didn’t seem like it had been deep fried or freshly prepared, but i could get over this and look forward to our mains.

However, my partner then found a black hair in her potato skins ( actually cooked into the skin itself ). We brought this to the waitress’s attention, she picked up the plate and walked away. Didn’t say anything, then started seeing to other customers. We were absolutely shocked by this, so i then told another member of staff what had happened and he apologised and went to check what was being done about this.

We made the decision to leave before our mains even arrived, first time i have ever left like this in a restaurant.

We said we would still pay for our starters, so the waitress threw a little plate on our table with a number to pay on it. Was shocked we were actually having to pay for what we had experienced but then about 2 minutes later she came back saying we didn’t have to pay.

All in all, the customer service was the worst i have ever experienced, the restaurant is tiny and very cluttered, we waited about 20 minutes for our starters, our drinks were bland with no ice or straws, the food was tasteless and felt like they should’ve been paying me to eat it, and the cherry on top was finding a hair in the starter which was handled abhorrently.

Will absolutely not be coming here again, Cassia Sambuca a few doors down the road is a league above Sambuca 1. We went to Cassia Sambuca after leaving Sambuca 1 as we were still hungry and the experiences were night and day, great food, friendly atmosphere and felt welcomed.

Don’t waste your time or money at Sambuca 1 on...

We've always enjoyed coming here but tonight we were extremely disappointed by the behaviour of staff and the quality of the drinks.

I know now why the cocktails are two for ten. They are absolutely horrible and do not match the description or name that they've been labelled. The photo attached does not even portray the colour of the "amaretto sour" we were served. I was near a neon yellow colour with no indication of it being a sour at all. When we complained they just turned around and claimed these were amaretto sours - "that's what they're called according to the menu". When I requested a different drink it took over ten minutes and a reminder for a pint of coke. Not even a cocktail or wine or any drink that would take any amount of time.

The food was alright and to be expected accordingly with the drinks. The service on the other hand was even worse with no check back despite being clearly upset and ignoring our table completely not even attempting to talk to us even when we tried to wave a server down for the bill. That's ignoring the fact that there was seven tables sat in the small venue, out of twelve. It was extremely clear they purposefully ignored and made us feel forgotten by the staff. It was the worst service I've seen in years and I will not be back...

Nice food been here a few times but this time we went for the lunch time deal which was super cheap and amazing portions! A lot of the staff were nice and friendly but the girl who served us (short with dark shoulder length hair) was the rudest member of hospitality staff I've ever met. It was almost as if she was going out of her way to give bad service and if not then it just comes so naturally to her, placed us in seats that we didn't want to sit in due to being crammed so close to to other tables so asked to move to which she said whatever and the rest of the time had just slammed our food down and our bill without asking if she could get anything else, how the food was and we ended up grabbing other people's attention just so that we could pay and leave. We heard the table next to us as well say how rude she was. As me and my partner have worked in the hospitality and resteraunt industry before we know some people have bad days but this was just...