Bob & Berts Magherafelt — Restaurant in Northern Ireland

My daughter pacify asked a member of staff which tray bake was a vegan option, he wasn't sure so he asked another colleague who assured my daughter it was vegan. After we were seated she then asked, could she add to her order and was told she would have to go to the back of the queue, After eating her caramel square she discovered it wasn't actually vegan and when complained to a member of staff, she was told well its actually up to the customer to read the label as well, and it obviously states there's milk in it. Which I didn't find helpful at all, just thought her whole attitude was rude. I also pointed out at this stage I was still waiting on my tea to arrive 20 mins later. The manager then arrived and apologised and asked if there was anything she cud do to help and refunded the price of the caramel square that we should never have been given in the first place along with the tea, which I couldnt drink as my daughter was crying her eyes out. The Manager also offered my daughter the food that she wanted to add on to are order free of charge but we also declined as we cudnt be sure the food they were serving was actually vegan. The Manager then went and spoke to the owner who sent the 1st member of staff back to us With a £10 voucher for any of there Bob and Berts cafes which we declined as i found it very insulting and was even more annoyed as I thought if the owner of the shop was there he should have at least came and spoke to my daughter. I was so annoyed as this left my daughter feeling really upset and physically sick. The whole complaint was dealt with in the wrong way, and was not taking seriously at all, Needless to say we would not recommend Bob and Berts in Magherafelt and will never step a foot through the doors again. Feeling and angry and...

I visited Bob & Berts Magherafelt at around 1pm on a Wednesday.

Despite forgetting to lift my table number, the staff were all quite polite about it, and the table's food still came hot. My fries and goujons were good quality, and were definitely enjoyed. The cloudy lemonade is also quite refreshing in this weather, and I would recommend it.

On arrival, a few tables were not cleared, but this issue was sorted quite quickly, leaving me to believe the place is mostly clean.

The music is loud enough to be heard, but not loud enough that it drowns out all conversations, so the atmosphere is ideal for a brunch with friends or such.

Overall, quite a nice place for a bite to eat, and would hope to be...

Spacious airy bistro good location. Excellent service. Around £15 for coffee and haloumi salad which consisted of good portion of salad leaves with a small container of 'humus', a watery insipid concoction less than two teaspoons and around eight breaded sticks containing thin extrusion of presumably haloumi although it tasted like nothing. The crunchy dry coating overpowered the cheese and probably made up 60% or more of the "haloumi" My partners sausage roll was just about palatable with lashings of brown sauce. Apart from the disappointment with the food the atmosphere and friendly staff provided positivity to...