Ground Espresso Bars — Restaurant in Northern Ireland

Obviously this is my own opinion. Overall I think Ground has got to big,, in terms of its number of coffee shops. Their food, both savoury and cakes and traybakes are beautiful - though a little on the higher side in price. My main bugbear with Ground (and this happens in every branch I have been in) is they don't fully know how to make the individual range of coffee's. I always get a cappuccino, which is meant to have more foam milk compared to a latte. The milk is just poured in. I always have to ask for it to be made again. Once a member of staff said to me "you want more foam?". I replied no a cappuccino is meant to have more foam. This visit, I was with my parents - when we decided we were going there, I said to my mum that she can order so I don't get frustrated at them. I went to visit another local store while waiting for order. On my return, mum said she had to ask for my cappuccino to me made again. To me this highlights a training issue - and it is more than one branch. This may seem trivial - however, if you are paying a decent price for a particular coffee, then you expect it to be...

Been going to Ground shops for about 15 years. Probably won't be back after experiencing Magherafelt again today and the constant inconsistent coffee. Latte was watery and bitter, partner asked for vanilla but hers was even worse. Traybakes remain decent and are always the highlight of Ground. The main issue is that despite coming in at 11am on a Sunday and the place being quiet, the upstairs clearly hadn't been cleaned. Crumbs dirt and rubbish everywhere. The children's play area has a few toys which are broken and unsanitary. The lift has been out of order for quite some time and they serve the drinks on tiny uneven metal trays which have to be carried up 2 flights of stairs. Staff don't offer to help and 3 of them sat gormless behind the counter with no waiting customers. When you're charging almost £5 for a coffee you better be providing best in class. Ground unfortunately for the past couple of years simply hasn't, a shadow of it's former self where they coffee was...

So it was a wet day and me and my cousin decided to go to get hot chocolates ,firstly the staff decided to take their time.Then one of the staff asked whether we would like marshmallows or cream with our hot chocolate we replied with 1 to have cream and marshmallows and the other to have just marshmallows.When receiving the drinks it was lukewarm and NO MARSHMALLOWS.And charged an extra 50p for cream. And it wasn’t mixed all the way as both drinks had large chunks of hot chocolate powder at the bottom of the drinks.Will not be...