We have been here a few times and always found that the food is lovely but the service (aside from the basics of taking orders and delivering food to table) is non existent - the atmosphere is quite negative, no pleases or thank yous, definitely no pleasantries and each time have got the feeling that customers are an inconvenience. This is particularly true of one girl, who is quite frankly, just rude. The last time we were there, there was 5 of us with 2 young kids and a baby in pram, there were plenty of sporadic 2 seat tables but nothing for us all. We were happy to wait if it wouldn’t be too long but when asked were told ‘I don’t know’. There were a couple who just had drinks at their table and we questioned with the staff if it would be possible to ask them to move up a table to allow us to pull tables together, and were told ‘I’m not going to but you can if you like’ - so we did and the couple were very accommodating but the girl working there charged over and made such a scene that made everyone so uncomfortable (including the 2 seated, who then promptly left). Our table was set up, but we were made to feel unwelcome with dirty looks from staff as if we had done something wrong, it was incredibly uncomfortable and really took the shine off the food. At this point we only stayed as it was late and the kids needed something to eat. 3 of us had been before and couldn’t wait to go back and bring new people - safe to say none of us will be returning! Plenty of places that do a breakfast sandwich and...
Read moreJust been to the cafe for breakfast and ordered the full breakfast, cinnamon French toast and kids bacon and toast. French toast was delicious however the fry was very poor. 11 pounds for a gristly sausage, ate about half of it, cheap beans, bacon with white fat not cooked properly, not eaten, heavily fried potato bread which was inedible as so oily. I wasn't even eating that and the look of it even put me off to be honest. Just the poached egg and slice of sourdough eaten. Very poor for 11 pounds. My child had the same bacon and it looked the same, very large amount of uncooked fat and white bits all over the bacon (which is unrendered fat) and I didn't want her to eat it to be honest. There was a lovely waiter guy who served us but the girl who took the payment seemed confused and thought it was funny that I had given this feedback when I was asked if everything OK. She made me feel a bit uncomfortable so I said I would pay the whole bill. I wasn't expecting to not pay but there was no offer of taking it off the bill or anything. She didn't apologize or say she would feedback to the chef. People who are spending money nowadays expect a certain standard of food and service now and that has left me not wanting to go back now. French toast was beautiful and a good...
Read moreTerrible service! Avoid Been here before and the service is terrible. Waited for service and then were overlooked and people who came in after were served first..
On another occasion - Second time coming for food. (Trying) Told to wait for 10-15 mins for a table. We obliged as it was busy and that’s fine but then got the seat and were told we would be able to order but it would then be 10-15 mins wait before the order was placed. This was not explained earlier. Or communication generally between staff and kitchen very bad. Not ideal if you have young family. Not handled very well. Didn’t give a rating of food cause never get the chance to eat. Likely would have to sit and drink coffee for another half an hour before food appeared. Cancelled the order and left. My issue isn’t with a place that’s busy but I find the service here to be flakey and no one never knows what’s going on. Food and coffee can get you so far but barely get to try it anyway. Service is key. Given this place a couple of goes and now il give it a miss. Service is so bad I won’t be back. I think that’s enough. Judging by the other reviews not the only one who is experiencing this kind of...
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