McDonald's — Restaurant in Northern Ireland

If I could give this place zero stars, I would. Walking into this McDonald’s was like stepping into a portal of despair, where hopes go to die and dreams are deep-fried in oil that hasn’t been changed since the Stone Age. The burger I received was an abomination. It looked like it had been assembled by someone blindfolded, using ingredients they found on the floor. The bun was hard enough to double as a hockey puck, the patty tasted like sadness, and the lettuce was so wilted it might as well have come out of a compost bin.

The fries? A tragedy in a box. Limp, cold, and soaked in enough grease to power a small car, they left my fingers feeling like I’d been working in an oil refinery. They were so undercooked I half-expected them to sprout into full potatoes on my tray. The nuggets were no better—they were rubbery, tasteless lumps that could have been anything. Honestly, I wouldn’t be surprised if they were made of recycled packaging.

The staff were as lifeless as the food. They moved slower than glaciers and acted like every customer was a personal inconvenience. I waited 15 minutes for my meal, only for it to be thrown onto the counter like they were doing me a favor. Eye contact? Forget it. A smile? Not in this lifetime. It’s clear morale in this place is buried somewhere beneath the sticky, unwashed floors.

Oh, and let’s talk about the cleanliness—or lack thereof. The entire restaurant was a biohazard. The tables were covered in crumbs, sauce stains, and what I can only assume were remnants of someone’s shattered will to live. The floor was so sticky my shoes practically became part of the decor, and the smell in the air was a blend of burnt grease, stale sweat, and despair.

And, of course, the infamous ice cream machine was “broken.” At this point, I don’t even believe it exists. It’s probably a myth passed down by corporate to string us along while they laugh in their ivory towers. I’d sooner trust a politician than believe this place could serve a working McFlurry.

The bathroom? A complete war zone. I wouldn’t step foot in there without a hazmat suit. The sink barely worked, the toilet looked like it had been through an apocalyptic event, and the smell? Let’s just say it made the dining area seem like paradise in comparison.

This McDonald’s is the single worst establishment I’ve ever had the misfortune of visiting. The food is inedible, the service is abysmal, the cleanliness is nonexistent, and the atmosphere is akin to a waiting room for eternal damnation. If Hell has a fast food chain, this is it. Avoid at all costs, unless you’re looking for a one-way...

Genuinely the worst service ever . For a while now I have been seeing Ballymena McDonald's going down hill.It started with always seeming to get a number at the drive through and waiting to long for food only to get the wrong order. Also recently my daughter and I ordered food at the drive through they passed us out the bag of food that I gave to my daughter She rested it on her knee. As we drive off she lifted it only to find her leggings soaked in cooking oil . I Did try to ring and complain X3 times u can't get through to anyone emails etc they make it very hard to do so. JUST this morning my daughter asked for breakfast at MC ds Ballymena before a 10am appointment we arrived 09.30 decided to sit in. We ordered a small breakfast order for the two of us and waited for our number 030. What I witnessed made me totally loss any faith in ever going there again after a 20 minute wait I heard people from drive through complaining of countless wrong orders. No one getting food at the sit in .I also witnessed the workers throwing the food together sickened me and the manager constantly raising her voice . One lady who had waited asked for a refund as she expressed that they have waited far to long and that her child will be late for her own birthday party the manager told her she would get her food straight away the poor lady still had to wait another 5 minutes a joke really . After this I asked for a refund as we ourselves were running late 09.58 the manager started the refund process and offered us our food as it was ready FOC . She asked a colleague to bag the order only to find out it wasn't all there. I kindly told her I can no longer wait and had to leave. And yes we were late for our appointment and my daughter did not get breakfast as a...

Edit: update: it's now been 2 months. I have now gotten a McDonald's breakfast 10 times Since I posted this review. And they haven't got a single one of my orders correct. Place has went downhill to the dogs badly . Manager currently running the place was one of the laziest ever. So things are not gonna improve while she's running the show. EJ I'm looking at you you lazy @#£+. Spend less time in the back office and actually fix problems in your store

Since they changed how they cook burgers food quality has been atrocious. Instead of cooking 4-8 burgers at a time and placing "just off the grill" meat onto dressed buns, the meat now lies for hours in trays , and is then placed onto your burger cold so the cheese is never melted. Service is terrible. My past 6 orders have all been wrong. Especially when there's a long wait. Your coffee is prepared the moment you order but you might be waiting another 10mins before you collect it so it's stone cold by the time you leave. This McDonald's used to be one of the best years ago but has been allowed to decline and decline. A shame really. Oh and lastly they have now changed from using coke syrup in tanks to using syrup from plastic bags, hence why the coke out of here tastes terrible nowadays (incase anyone had noticed)

Yet another morning2/12/23 and McDonald's gets order number 9 in a row wrong. It's like a bunch of crayon eaters run...