Sanjha Indian Restaurant — Restaurant in Northern Ireland

Good food let down by poor staff and organisation. Waited 10 minutes without seeing any staff. Had to walk INTO the kitchens to make sure they were open and ask to be seated.

Ordered a jug of water got a glass. Went to the bar to ask for a jug but the person behind the bar "didn't work there" but got me a jug anyway....

Ordered the kids meal first and asked for it to come out first to keep the kids happy. Arrived after adults.

No chicken tikka which to me is a staple for an Indian restaurant.

Poppadoms arrived without onions notwithstanding I asked to make sure onions were with it as it's on the menu and we had same issues before.

Kids masala arrived with chips notwithstanding we ordered rice. Was told by staff kids meals all come with chips and I confirmed that we were regulars and their kids menu has the option of rice or chips.

Wife's onion bahjee starter came with 1 bahjee and 1 spring roll instead of two bahjees...

Ordered two naans and they kept the burnt one underneath.

Had to ask for a plate for my wife when they arrived without one....

Had to take cutlery from table next to me when they didn't give another knife and fork after the starter.

Had I not been before I wouldn't be back....saving grace was...and always is...the young redhead waitress who is constantly working and checking on the table. Good with kids too.

Staff...

Ordered a delivery, worth £40 at 5pm, I was told it would take 50 minutes to be delivered. After waiting for almost 2hours, I phoned back and was told the order had left the restaurant. After another 1/2 hour, I phoned again to which I was told they would contact the delivery driver and call me back. I never got a call back so after a further 20/25 minutes, it had still not arrived so I phoned again and the owner answered and told me the delivery driver got lost but was again, on his way. It left me wondering, had he no phone to call or was he driving a car from the 70’s, with no sat nav! I asked about the food being warm, and he told me the order had been re made. I waited another 30 minutes and tried calling the restaurant again, their phone has now been engaged for another 50 minutes so I can only guess, it’s off the hook. As for the delivery, which I ordered now, almost 4 hours ago, and assurances from staff, and the owner, it’s still not here! I cannot recommend this restaurant and definitely, do NOT order a delivery. This has been very disappointing and very unprofessional and I definitely would never use this quite expensive...

9 times out of 10 the food delivery is wrong, even if you tell them to repeat the order to confirm at the end of the call! Either they forget part of the order, or give the wrong item. In previous orders I had to call back as they only put 2 paneer cheese in a paneer curry. Once there was no paneer cheese in the paneer curry!! They don't give anything for the constant inconvenience caused or the waiting of additional time for them to redeliver. (Annoying when your hunger lol) When I called the manager he said "what do you want me to do we will send it out again". Then started to say "we made this as a special order and off the menu, we aren't going to do it anymore as it's always wrong". If they can't deliver the correct items don't agree to take the order in the first place!! Im still a paying customer! He then started to say "we will give you free poppadoms" that they didn't initially send. I told them they usually come with the orders, he then stated that I knew about gas and electricity prices going up. I remember one time the food nearly took over 2 hours to come, within Ballymena. So disappointed...