McDonald's — Restaurant in Northern Ireland

Possibly the 2nd worst fast food restaurant after McDonald's in Holyhead. Pulled up to a busy drive through at 9:50p.m. After an age of little movement of traffic we tried to order from a clearly disinterested fella. No milkshakes and no apple pies (offered raspberry pie instead) as the machines were broken. Ordered our food and paid for it. Told to wait at next window. Food practically thrown at us by a very rude girl at 10:17 We drove over to a parking spot to "enjoy" our food in the car as it was lashing rain outside. When we opened the food,

1. the burger was cold
2. no sauce for the sharing select
3. no salt
4. no milk for the tea
5. raspberry pie was burnt and inedible.
6. chicken selects while not looking burnt tasted as though they were.

My wife went over in the lashing rain and returned the food to the manager who kindly offered to replace it along with milkshakes as he couldn't understand why his staff said there were none. My wife declined the offer of both the food and a refund as we had eaten some of the food. She just felt it should be highlighted how bad it was. While inside the restaurant she also noticed how unclean the restaurant was and pointed this out to the manager. There was cooked food on the floor INSIDE the counter that had probably been dropped and not been cleaned and bags of buns on the floor beside the dropped food. The manager's excuse was that they were very busy. While he was a nice chap we will not be adding to the pressure of his business...

Changed my 2 year old star rating from 4 to 2 after two recent trips, we haven't been in over a year previous to this.

Unfortunately recently both times we have ordered from this McDonald's the food seems to be brought out cold in the bag; the drive from collection to home takes less than 5 minutes. Two separate trips, first time we thought perhaps it was just so busy but second time was no better, in fact worse. Last order was missing some burgers, which is unusual (we decided not to bother going back for the missing burgers as food was cold already and we were rushing to go out for the evening with kids), but certainly the more food comes out cold and like rubber the less likely we will be to visit; will instead return back to Sprucefield where things are hot, fresh and orders correct. I don't expect the world from a fast food takeaway, but I expect them to at least try to maintain some kind of standard, which seems to have slipped greatly in...

Very disappointed. The arrival of McDonald's at the Outlet has been highly anticipated. But now we have the store I've got to say there are more things I dislike about the store than like. I like having self service pay points as well as attended till. I also like the food collection area, with the Argos style order numbering. I dislike the kids tablet area, don't mind having tablets but prefer if was one per table, that way you can make sure child is eating and not messing around. No self service area for drink refill (unlike other stores in NI). The seating was bizarre with the mixed of sofas and hard seating. The toilets were dirty, surprising for a brand new store. The recycling area is nice, as in you could separate your items, however the bin itself was extremely small. And it was unusual that the building had a reverse Tardis feeling, the customer area so small inside, with the kitchen obviously eating up most of...