The Chicken Box — Restaurant in Northern Ireland

Ordered last night for the first in a long time for a family birthday dinner. What a disappointment. The new thick chips were really undercooked and hard, the chicken was overcooked and hard to chew. The curry sauce my son had was like dry paste which he couldn't eat because it stuck in his mouth and my other son had a mini kebab meal full of bones. Burger bap actually broke into pieces when it was lifted out of the box. Most of the £40 food went into the bin. The girls working did not work well together, actually fighting in front of myself and the kids about what burgers were ready and what was done in our order (the only people in the shop and the only order to prepare so I don't understand why it was so difficult). I was asked to start with if we wanted salt and vinegar on the first item made (almost 10 minutes before anything else was bagged), and then even though we said no to the first one it stopped mattering and they were put on everything else. They needed to read our order an insane amount of times and still couldn't remember what it was to get it right when talking to eachother. The girls were as polite as possible but they just shouldn't be serving food or working together.

Used to be 5*, absolutely...

Unfortunately have to give a low review due to their treatment of customers. Ordered on Uber with Uber One at 5:30pm, staff then rang me to inform me that delivery would be an extra £5 (total £10 delivery fee) to my location. I told them that I ordered with Uber One and the standard £5 delivery fee was free and that you don't tend to pay delivery with Uber One. The staff member checked with a supervisor and said that was fine. When we ordered the delivery estimate was 35-50 minutes. It got updated saying that the order wouldn't be delivered until 7:30-8pm. At 6:30pm, the order was cancelled by Chicken Box. Frustrating because I've already waited an hour for an order that was never going to arrive! They could have rang me and explained the situation, or informed us at least that they can't deliver to our location and will have to cancel. If you can't deliver, don't be on Uber One! And a little communication goes a long way. (Also, £2.80 for sauce??...

If I could give this place a zero I would. Food was in essence a biological weapon. I ordered the chicken burger from "chicken box", you would think this would be their signature dish. Yet I was left with crippling food poisoning which required medication. I Contacted chicken box privately in which they suggested I provide a stool sample. One of my friends who also in the restaurant contracted food poisoning. Out of a party of 4, 2 members contracted this. I would not recommend this place to my worst enemy and implore others to...