Valentinos — Restaurant in Northern Ireland

Ordered from here for my daughter's 5th birthday. 3 of the 6 items were wrong/missing. Rang to enquire and the wee lad on the phone cut me off when I started to say what was wrong, assuming I was someone else who's order they must of messed up too. He declared he had tried to phone me to say they didn't have wedges and the swap would be for chips. I had no missed calls so he must have been ringing the other fella he assumed I was at the beginning. He then just went silent. No customer service skills whatsoever. Feeling he was total inept I asked to be passed to a manager so he held the phone slightly away from his face and shouted "this fella wants to talk to a manager" in a mocking voice. I got a manager on the phone and said the side was wrong but I hear they sold out of it and swapped for chips so that's ok but the deal I bought online came with garlic bread and a dip and there was none in the bag. The manager said the website needed to be changed and she didn't actually know what the deals are at the minute. Another 45minutes later the driver came with the missing items.

2 hours wasted on food that was worse than an Asda meal deal. Used to go to Valentino's way back in the day, about 10 years ago, and the food was excellent. How the place is running now you wouldn't think they've been open 10 minutes.

Reviews are fake and images on social media are not what...

Worst experience and even worse service. Was told it was an hour wait for delivery. An hour and half later I rang to ask for an update and was greeted with rude service, told it was next on its way and no apology for the wait. An hour later later I rang again as no pizza delivered. A guy answered and didn’t not speak until I said hello and he just said hello?? When I asked for an update he was rude on the phone, told me it was on its way after 2 and a half hours and again no apology. Delivery driver arrived and again not the friendliest of services. Ordered a 12 inch pizza and it definitely was barely 10 inches. DO NOT GO HERE. I have been going for 10 years and will not be back after tonight. If you are busy say that...

Feel like some of these reviews are maybe fake. I was very excited for my food but unfortunately disappointed. The videos and photos on Facebook made it look class but was nothing like that. We got a ‘deal’ was suppose to be 2 pizzas, 2 dips and a side for £24.99, ended up paying £28. We asked for cheesy garlic bread slices as side, ended up with normal garlic bread which was like the one you can by in Asda for £1, it was soggy. Didn't receive the dips… Pizzas weren’t great. Seemed undercooked and soggy. I don’t think this was worth the money, I never write reviews but I feel it was...