Ordered a ham and cheese panini, and a roast beef and cheese panini, stated twice that I didn't want anything else on or with them, they were to be completely plain.
Both arrived out sat in a load of coleslaw making half of each instantly inedible.
Opened the roast beef and cheese to check inside and it had some kind of brown sauce on it. So it was 100% inedible. Works out £17.90 of food and only £4.48 of value.
Waited outside in the cold, and mizzly rain for over almost 30 minutes.
Edited in response to owner.
Hi Daniel,
The order was a takeaway order, as I was working and on my 30 minute lunch break. I was waiting for almost 30 minutes, plus the drive down and back, so I had already exceeded my 30 mins by 50% by time I discovered I was going without lunch.
Also if you think I can afford almost 20 quid for 1/2 a ham and cheese panini, a lukewarm latte and a tin of diet coke you're delusional. If you'd been open when I was going home I'd have called in, and handed you it back, I was tempted to leave it on your window sill.
Maybe consider that before sending out incorrect...
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