Middletons Norwich — Restaurant in Norwich

We came for a dinner at 7pm on a Thursday evening, Luke served us and took us to our table, once asked what we wanted to drink, we needed a few minutes to choose our food, the server came back after a long 15 minutes, we ordered and waited 20/30 mins for starters, which we had no issue with as it was busy, and the food was great.

When it came to mains, two were wrong, one steak was undercooked and the bbq burger came with ingredients that had been requested to be removed. The burger came back again and still had the wrong items on it, but we didn't send it back this time because we were hungry. The steak came back and was good - Luke gave us 25% off the food for the multiple mistakes and long wait times (we love Luke, he was great). While this was happening, there was no check back until the other two people had finished their food, we were not ever asked by the other servers on the floor (of which had taken our first food and drink order), if we wanted another round of drinks, and we got attitude when going up to the bar asking for condiments (we were not asked when they brought the food out, and we had been ignored by servers previously when trying to get their attention).

We then had to wave the servers down for the bill 10/15 minutes after they had taken our plates.

On top of this we had been receiving rude side eyes from the servers all night (who had spent half of their time standing at the bar chatting, on their phones, instead of checking on their customers) which only further increased after we sent our food back for being wrong.

This dinner was meant to a be a special get together as I live away at uni and don't get to see my friends and partner a lot throughout the year, but was devastatingly disappointing, especially as we have all had such better experiences here in the past.

(pictures included are the strawberry fizz mocktail, and...

Went to Norwich for a couple of days with my wife. Our accommodation hosts recommended Middletons steak house in their blog so I booked a table. We were very disappointed, I usually don’t complain as I work in hospitality so know what it’s like! we arrived early and were promptly seated without fuss. It did take a while for our drinks order to be taken but the drinks then came over quickly. When we ordered we went straight to mains and ordered 2 steaks, 1 medium rare, the other well done! We then waited about 40-50 minutes for our food! It wasn’t even that busy. The waiter did come over and apologise about the wait and said our order was next(2 other tables got their food before us but he can’t control the kitchen) our food then came over and when my wife cut into her steak which was the well done one, there was a layer of pink through the steak. This put my wife off the steak and if we had of accepted a re-cooked steak it would have been a good while before it arrived and I would have finished mine(not the idea when you go out to eat together). This was dealt with reasonably well by the front of house team who took the meal and service charge off the bill. What makes the experience so disappointing is that it is a fairly open kitchen and the chef cooking the steaks was picking up steaks on the pass with his hands rather than tongs and moving them between plates. He was clearly flustered and seemed out of his depth with a fairly quiet service, which was evident by him holding his head in his hands while looking at tickets. I would say that training is needed so that cooked food is not handled by hand in view of customers and that regular hand washing takes place as we didn’t see any hand washing taking place. Overall I would not visit again when we...

Amazing food, brilliant service and a warm, inviting atmosphere. I really can't fault it.

Food - I wanted to end the year with a bang and new year's falling on a Sunday it felt right to do so with a roast. I went for roasted lamb and my partner had roast beef. Everything was cooked perfectly, the meat was soft and glistening, the veg was soft enough but still had the perfect bite and every bite was seasoned to perfection.

For dessert I had a white chocolate and lemon roulade and my partner had a crème brûlée. My roulade was rich but the lemon cut through perfectly and the crème brûlée was rich and creamy, all top notch.

I had a Proni to drink which was one of the two beers they had on draft but their wine list is fantastic, it's one of the few places I've been with a decent picpoul sold by the glass.

Service - The service was impeccable, attentive without being intrusive, friendly and accommodating, it's worth noting they add a 10% service charge to the bill but our server earned it.

Food was delivered swiftly and piping hot, and we weren't rushed at all along the way even giving that it's new year's eve. A+.

Atmosphere - Middleton's is a warm and inviting restaurant split across 2 floors, I didn't go upstairs but downstairs was a calm and inviting space. The dividers running down the middle of the restaurant alleviate the awkward ploked feeling you can get being stuck in the middle. The music was a little loud for my taste but not as intrusive as some places.

There is a disabled toilet on the ground floor but there are a couple of stairs to get into the restaurant so bear that in mind. Gangways are also a little bit tight.

I'd definitely recommend...