Nergiz — Restaurant in Norwich

Nergiz is a feast! my son tore into the lamb chops, I had the kebab, and as a party of 7 we had a broad selection of thr menu. the least of these was the chicken shawarma which came out a little more oiley than usual. I wish I'd taken some photos as I usually do but this time round the server missed one of our orders.

I was also curious about the naan breads and wondered if they were made on site. in the past I felt they were, this time round I definitely thought they were shop bought. Still very nice, but not like a clay tandoor coked naan fresh from the oven!

Back to the misses order (which is why they get a one star foe service) unfortunately it was a young person, who had to watch as everyone ate and he waited patiently. we told the server twice but they didn't respond and eventually we left with his order as a takeaway.

So many good things about this restaurant- that adding some attention to detail about the service would push it to the next level. I'd say they could use a better way of collecting receipts and a more responsive service style.

If your order isn't right- don't wait- it's not impolite to chivvy them on, and definitely go to the counter to talk to the person on the till. this normally moves things along much quicker.

I still love the food here. But do be proactive with the servers- my favourite kebab shop can...

Used to really love the food here. After tonight I don't think I'll be back. It was an icy night so I can totally understand the delay in delivering to the house but after an hour to be greeted with squished food I feel so upset. The food was literally flattened, the chips soggy and covered in oil, I ordered 2 lamb Tikka, soup and salad. The order was flattened, had 5 pieces of lamb and no salad at all, the containers hadn't been shut correctly so the container of soup was split and open causing a mess to all other containers. I ordered 2 kebab as well and that had this hardened lard/fat stuck on the inside of the carton (photos attached), minimal salad (less than a handful) and was also squished. Ordered another side salad which wasn't included. The naans had been barely wrapped and were soggy. Both sauces hadn't been shut properly. Overall so so disappointed. Not normally one to complain but not happy after a £40 spend. Didn't have a great delivery before this either and this was the second chance delivery wise. Not happy. Did ring the restaurant who would replace but I didn't want to wait another hour as it's already half 8 at night and I...

This restaurant is new in Norwich, first impressions was good. They’ve done a great amount of work in the front with an open kitchen.

The back room (family room) is still exactly the same as it used to be under the previous restaurant owners, even the wall frames are the same.

We were greeted by staff as we walked in and offered a table of our choice. The menu is nice and easy to follow, the prices were very good compared to other Kurdish / Turkish restaurants in Norwich.

We ordered 3 main between 2 of us. The shawarma was ok but next time I think I’ll prefer it in a wrap on the go not for eat in. The lamb chops were good, will be visiting again soon.

Review edit: Unfortunately the next 3 times I visited the standard had dropped significantly, more and more each time. Also the staff were rude they really didn’t care. Things are always out of stock, food came out to table cold even though they claimed they just prepared it and worst of all the quality of food has dropped. I think the management got lazy after the locals supported their business they think they’ve made it and no longer need to provide the service they...