Olive Tree — Restaurant in Norwich

The Olive Tree used to be excellent for food and I have ordered from it countless times over the years (both deliveries and walk-in). Unfortunately as many other reviewers have noted in recent months there has been a huge change (I assume new ownership?). We ordered food, paid for it online and received both the payment confirmation email from PayPal and the order receipt email from their website. We waited 2 hours before calling to be casually told that their website doesn't send orders through to them due to a technical issue and we need to give them the order over the phone along with forwarding the emails to prove we've paid for it. This was a £55 order and when the food did eventually arrive nearly 3 hours from first ordering online we were missing one of the items. One of our group called and was abruptly told on the phone that it wasn't on the order (it literally was listed on the payment receipt email we forwarded to them, which we told them) and that they wouldn't refund the money nor send us the missing item. They also told us they had no manager there when we asked to speak to one. So all in all, 3 hour wait for food, nothing extra thrown in to apologise and we paid for an item on the order that never arrived and was never refunded. Needless to say we won't be ordering from here ever again and from the other recent reviews on the internet it seems this experience is now typical for the Olive Tree. Clearly they must be getting enough business from Prince of Wales partygoers that they no longer care about service or long-term...

Delivery driver was incredibly rude. Tried to pick a fight with my partner because a call did not go through and voicemail could not be accessed. It is not that hard to find where we lived anyway because our place was the only building with a light turned on. Reported to management and they said they will talk to the driver but honestly I have never known a driver so rude and eagar to pick a fight with customers. He needs more than a "talking to", he should not be working in a people-interactive job. No refund or better solution offered. My food (mixed kebab) was dripping with grease, tastless and cold so I could not eat much of it. My partners donner kebab was better but not great. Not worth the money at all and I will not use this...

Food's okay, though I've noticed always a little under done but definitely appears to be the cleanest and best kept kebab shop on Prince of Wales. I'd rather wait another couple of minutes and have a better cooked pizza or slightly crispier chips or doner meat than shave off a couple of minutes and not cook so well! Service always a bit odd—the guys mumble to one another in another language at the same time as talking to their customers and it's often not clear if they're talking to each another or to their customers or, perhaps worse, about their customers! Certainly one never feels like a particularly welcome visitor to their establishment! Still, I'll be back, as their Doner Special pizza...