Rose & Crown — Restaurant in Nottingham

Nasty and abusive shift manager (lady with long brown/red dyed hair and wearing all-black) who ruined our evening entirely. I came here with my elderly parents to have dinner.

First, they got our simple food order of 3 dishes wrong, leaving us waiting about an hour for the third dish, with the serving staff recurrently giving us false promises that it was on its way. It never came.

When finally my mother went to the bar to speak to the member of staff directly with whom we had placed the order, verifying whether the issue is truly being sorted or not, he realised that he had made an error. He said it would be resolved soon and so my mother came back to the table.

A lady who described herself as the “manager” then came to our table. She started her speech promisingly, saying that we’d get a full refund of our food. However, this was nothing but a fake 2-second “apology” that preluded what was coming next- a barrage of abuse hurled at my 70-year old mother, berating her for having brought up the issue with her staff in the first place. Clearly a narcissistic character who couldn’t handle that a mistake had been made under her watch.

Mischaracterising my mother as “shouting” at her when this was ludicrous - I witnessed everything, my mother was speaking in her normal polite and softspoken tone. This lady was trying to take advantage of a well-mannered elderly woman, interrupting her mid sentence simply for not being able to accept that a mistake had been made under her watch.

She only quietened down when I got involved myself- me being a sterner speaker than my mother, I put her to shame for the way she was treating my mother. My 80-year old disabled father was naturally having an unpleasant experience too throughout all this; the manager was virtually leaning over him when she was shouting at my mother at the table.

We are old customers of the Rose and Crown and drove all the way from London for an evening here. My parents are both hardworking doctors for the NHS who have given their services for 45+ years.

I cannot believe that a person such as this abuser has been employed as a shift manager at such a renowned venue. A senseless, completely unprovoked attack inflicted on a softspoken elderly woman when we were already put at such a disadvantage by the staff for not receiving what we had paid for, going hungry for an hour only to then receive this!

Please watch out for this lady- medium build, wears all black as the shift manager, long dark red-dyed/ brown hair that was tied back. We visited on a Thursday night so you might see her then. Absolutely no way in hell that she should be involved in customer service, let alone be responsible for it in this way as a shift manager!!

After many happy memories at this place, it is needless to say that this experience that we had last night means we will not be going back under any circumstances. The end of an era thanks to an...

Visited on Monday 17 September 2018 with my husband after not having been in the Rose & Crown for 20 odd years! Wasn't sure what to expect but how pleasantly surprised were we.

Access into the building is flat and also to the dining area and bar. There is a large seating area at the front outside and the car park is to the side of the building. The mens toilets are near the front entrance and ladies and disabled are nearer the back - all clean. There is a Function room upstairs (not seen since 1988 though!!) The floor throughout was clean and tables were swiftly emptied and cleaned after customers left. Some of the fixed seating looked a little tired and in need of a change but nothing wrong with the decor on the whole.

We found a table and looked at the vast menu. It was Steak Monday so I had a Ribeye at a discount price of £8.50 with  side of onion rings £1.49 but my husband wanted to try an Apocalypse Cow Burger £9.99. It took about 30 minutes for our order to arrive but was well worth the wait. My husband's burger (x4 topped with bacon, cheese and pulled pork) was massive and served with chips, corn, coleslaw and onion rings. My steak came on a sizzle and served with chips, peas, tomato, fried onions and mushroom. Beautifully cooked and the best burger my husband had eaten he said (even though he was very very full and struggled to finish his pint after dinner!)

The bar staff were friendly and very helpful. The Guinness was a lovely pint. Nothing to fault there.

We decided on the back of the good service and food to book for our family of 6 on Boxing Day! £13.99 for 3 courses. £10.99 for 2 courses - bargain.

I had been in contact with Steph via Facebook messenger to ask massive amounts of questions as my sister in law is in a wheelchair but never did a negative reply come back and everything could be sorted stress free - thanks so much Steph!

So on Thursday 20 September we went back to book and pay deposits for Boxing Day lunch for the 6 of us and while we were there had the Signature Stack Burger £7.99 on the BOGOF offer followed by Cookie Dough Cheesecake £3.99 and Epic Choctastic Sundae £4.49 faultless again. It was much busier when we walked in but still got our order in 15 minutes without fault. Tracey sorted our booking for Boxing Day and nothing was too much trouble, even during a mad busy service - thank you.

I'm so thankful we thought let's give the Rose & Crown a go as we definitely will be back for more food before Christmas! The relaxed atmosphere, friendly and accommodating staff have made our choice an easy one so thanks and...

Ok so, there is nothing negative about this awesome pub. The biggest things for me that I find unbelievably outstanding are: Sooooo Dog friendly. My dog, Biscuits has been going in from the very first day we got here. She knows all the staff, I honestly think her tail will fall off one day it wags sooooo much. On arrival she literally pulls me in the door! She bombs around looking for her friends: Steph, Dawn, Bernadet, and everyone else………..She gets an abundance of love (& treats) and truly loves going to her local to see everyone 🐾 Staff instantly ask if they want a bowl of water, give fuss, fuss & more fuss!

Dog waffle over, other things re Rose n Crown……..

Family Run. Steph - Landlady is simply the best. So friendly, welcoming, supportive to her staff, great with customers and cannot do enough for the customers. All the staff are great, to name a few….Dawn, Rob, Simone, Bernadet, absolutely everyone else.

Food great. Toilets clean. Any problems (extremely rare) are sorted immediately. Very Covid aware-hygiene is paramount to them. I could go on forever!

To summarise, go to the Rose & Crown! No other pub around comes even close to this!

It’s like one big family and and Biscuit and I, like everyone else, is made to feel part of it.

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