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University of Nottingham - Jubilee Campus
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Quite underwhelmed. During the summer, upon hearing great things about this place, I went with my partner and daughter and arrived just after opening time. We walked in and the only other people there were staff. We were looked at and then ignored, not by one member of staff but 2... on separate occasions, minutes apart. We didn't know if we should seat ourselves or wait... so we waited a good few minutes then decided we should seat ourselves. We were making obvious noises to draw attention to ourselves, but it attracted no glances. We looked at a menu, but it didn't seem to have much choice. Still hoping that a member of staff would come over, we waited. We also watched them having in depth conversation and a laugh with each other. After no attempt was made by the staff to engage with ourselves, we decided to leave. I'm not sure I want to go back...
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I wouldn't recommend unfortunately, had a back experience with service and food: a few days before I went onto the website and Facebook page and called the phone number : this number didn't work I wrote to them on their Facebook page to I form them and had a reply to make bookings with a correct phone number and email address. No answer on phone, and no response to my email when we arrived ( I work for the university and we had important delegates with us), no one was aware of our booking. ordered food ( I must say the menu is good with lots of good vegan options!) Which we waited more than 45 mins for -small portions -i ordered a chickpea salad and what arrived was dry pasta with some chickpeas and no sauce/dressing staff were a bit unfriendly and useless if I'm honest Overall...
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Server Ovi. Very slow and condescending. Barista Jerry lovely
Asked for bacon cob with egg added. He first smirked and said 'that's breakfast' And begrudgingly put in the order when I pointed out they served it till 11 and it was 1040. Then he tried to charge me for 2 cobs because I added an egg and said 'that's how it is' in the same condescending manner.
As you can see from the photo. It clearly states any extra item, add £1. So I just got a bacon cob, which was nice. Lots of bacon, no sauce, buttered brioche bun.
Extra star only given because barista Jerry was efficient and lovely and tried to apologise for his colleagues...
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