There is no doubt that the pastries are top notch and taste really amazing at Gail's. However, I find the customer service appalling! It happened twice with me and my friends. The first time we asked them about a specific item if we can buy it/reserve in advance, we did understand that there are rules but it's the manner of how they explained it to us, she sounded condescending over the phone. So we thought okay maybe we just need to visit the shop and take chances. Today we went there and and we managed to buy the pastries we love as a take away. While we were waiting for our other friend who by the way was still by the till paying for her items, me and my other friend quickly sat down and had a little sip of coffee and had a quick bite of the pastry (P.S I am also pregnant so needed fuel at that time). The guy who works there saw us and loudly told us off in front of the rest of customers that if we bought it as "take away" then we should go outside. It was so embarrassing as the rest of the customers were looking at us. My point is they should have came over to us and told us directly rather shouting for the whole of Oxford to hear. We left in embarrassment. We would appreciate it if they could be more sensitive to their paying customers and don't treat us like dirt. Just saying!