GAIL's Bakery Summertown — Restaurant in Oxford

There is no doubt that the pastries are top notch and taste really amazing at Gail's. However, I find the customer service appalling! It happened twice with me and my friends. The first time we asked them about a specific item if we can buy it/reserve in advance, we did understand that there are rules but it's the manner of how they explained it to us, she sounded condescending over the phone. So we thought okay maybe we just need to visit the shop and take chances. Today we went there and and we managed to buy the pastries we love as a take away. While we were waiting for our other friend who by the way was still by the till paying for her items, me and my other friend quickly sat down and had a little sip of coffee and had a quick bite of the pastry (P.S I am also pregnant so needed fuel at that time). The guy who works there saw us and loudly told us off in front of the rest of customers that if we bought it as "take away" then we should go outside. It was so embarrassing as the rest of the customers were looking at us. My point is they should have came over to us and told us directly rather shouting for the whole of Oxford to hear. We left in embarrassment. We would appreciate it if they could be more sensitive to their paying customers and don't treat us like dirt....

One of my favourite bakeries of all time!!! Great staff, great variety of products and lovely sitting area with heatings from the top. I love the outside seating and it is so lovely with a lot of nature! I loved the ham and cheese croissant and sausage roll is absolutely incredible! So many great desert options as well and love that not always you will get the same pastries. Hot chocolate was lovely and having sitting in drinks in their lovely cups was lovely.

I would love to see some point card systems or some student discounts or some lunch set to make some of the items affordable. Having some filter coffee options will be lovely as well. There were couple of various savoury items last time I have visited but today there was only a cheese scone and sausage roll. Having some more savoury items in the morning and some more vegan lunch items...

Really mixed feelings. Food is good, cakes are very good. Service is abysmal! Went today with my elderly mother and 4 year old daughter and were ordered (literally ordered!) to move away so they could serve other customers as my daughter was taking too long to choose her lunch (all of 20 seconds). I then could not go back to see what the options were at the counter as the staff bypassed us to carried on serving the rest of the non-socially distanced queue leaving us unable to see anything in the counter. Eventually served after standing there long enough and then being given a brief description of what was in the counter. All of this was in a manner that even my 4 year old said seemed rude! Tip to owners... No matter how long the queue is, your focus should ALWAYS be on the customer you are serving.. like how the...