Pizza Hut Marston — Restaurant in Oxford

Worst service ever. We had an overall more than 4 hours Saturday night "pizza experience".

We ordered pizza before 8 pm and called in 40 minutes later as we thought they might have forgotten, which they actually did. Then 30 min later again it still did not arrive. So we called in again. We were told that there is a lot of traffic. We looked it up and it takes 5 min to us. I can understand that they have their routes.

A comment of us saying we could have easily walked there and back in that time was innapropiately answered :"Why did you not do it then?"

The pizzas arrived more than 2 hours (!) after we ordered it. Everything was cold, there were sauces missing and one pizza was half soacked in something we could not define.

So we called in again and said we want to give it back and want to have new pizza. It was promised to us that they will pick it the old pizza up and that we are on front of the list now and that we get a 10£ voucher.

Two calls later it did not arrive and it was already 12pm .So we had to throw the pizzas away and cook some food after 4 hours of starving in the middle of the night.

The worst and most devastating part of this whole story is that we literally spent all Saturday night waiting for pizza!

Also our online complaint is still not processed and we did not get...

12/09/25 Service & quality was poor on my recent visit! I did go back again (check paragraph below) I had a very different experience. My pizza hut app wasn't working correctly (Wasn't allowing me to pay). I wanted to arrive and collect my order immediately, therefore I called in and specifically said "I'd like to pay on the app but it currently isn't working. Can I order on the phone and pay on the app when I arrive" response "Yes, pay when you arrive" I arrive and the pizza is ready, my app works so I go to pay! "No, if you do that you'll pay twice, once the order is anchored to our system it cannot be changed once processed" so after paying nearly £50 I was expecting a great meal after missing out on my £15 app discount. I was very disappointed by some of the pizza that had only tomato on it. The cheese and toppings were just about non existent. I'm extremely disappointed.

Previous review This is the best pizza in Oxfordshire. I ordered for collection. Mani greeted me promptly and I gave him my name. The pizza was ready to got and still hot when I got home. Great customer service, friendly staff and the cheesy bites were delicious + generous topping. I will be...

Pizza Hut Marston has become my go-to spot for great pizza and amazing service. The pizzas are consistently delicious – always hot, fresh, and packed with flavor. Delivery is impressively fast, and the drivers are extremely professional, kind, and respectful every time they arrive.

I also want to give a special shoutout to the manager, Karthik Raj, who went above and beyond to resolve an issue I had with a previous order. Not only did he listen patiently and apologize sincerely, but he also offered a prompt replacement and included a complimentary side as a goodwill gesture. His calm, friendly approach and quick action really impressed me and turned a small problem into a very positive experience.

Thanks to Karthik and his fantastic team, I’ll definitely keep coming back. Highly recommend this branch for top-quality food and outstanding...