Morrisons Cafe — Restaurant in Plymouth

I would like to start by saying that I understand these are difficult time for the hospitality industry and Morrisons have clearly put considerable effort into their café layout to ensure as much as possible their customer safety. The current offers are exceptional value and the food is what I would expect from this type of establishment. However, that’s where the good stuff stops. The customer assistants and management appear to have very few if any interpersonal skills when dealing with customers. I visited the store, with friends, at what is probably the busiest time of the day, for a light cooked meal. There was a queue forming so I decided to join it. We were in the queue approximately 10 mins when we were asked by the “marshal” what we were eating. We requested a menu as none were available in the start of the queue and we had not had time to decide having not seen a menu. The “Reduced” menu was not available at the start of the queue. We were given a menu and told to take a seat at a table to make our choices. A short while later I went to join the queue at the point I left it and was told in no uncertain terms that I would have to go the back of the queue and queue again for another 10 mins. After a “discussion” with the “Marshal” I reluctantly re-joined the back of the queue. We eventually had our meal which arrived approximately 50 mins later. During this time the Marshal had clearly contacted her manager as discussions purposely in earshot of myself were heard. Comments were made which I feel were supposed to occurred. Instead she appeared on the shop floor and was clearly glancing in my direction in a staff huddle, not sociallt distanced and discussing the situation with anyone that would listen. Before continuing I would like to say that I do have experience in management and customer service and the following comments are based on this experience. 1 If you’re going to make threats, have the guts to carry them out. (Or was the customer right. Either way talk to the customer) 2 Do not discuss customers or colleagues on the shop floor in earshot of every other customers and staff member. (Would you reprimand a colleague on the shop floor?) 3 Seek out both sides of the story where there is conflict. 4 If you are enforcing rules ensure your staff are following them. Maintain social distance. (It’s called a “face shield” and the headband should be worn around the forehead so the shield covers the nose, mouth and chin. Not like a pair of film star sunglasses on top of the head so the mouth is exposed.) I understand they are uncomfortable but there are alternatives. I would also suggest the following, You offer customers a menu at the start of the queue which could be left at the till, wiped down and returned to the start of the queue. Put an Exit Only notice next to the entry queue to prevent people entering the café via the Exit. Not a 100% effective but I’m sure would take a little stress off the “Marshal”. Review your staff training regarding customer sevice and ensure customer assistants are dully conversant with the regulations in line with the...

Good grief! Where do I begin? Ordering here was simple, using either of the two touchscreens in the entrance. However, about 75% of the menu was unavailable. I had large (hardly) cod &chips with optionally added beans (possibly one whole tablespoon of cold beans). Wife had ham, egg and cold chips (no option to add beans, cold or otherwise). Daughter one had same as me, but got a pot of beans (cold of course) Daughter two, Veggie sausages, mash (aunt Bessie), Yorkshire pudding & gravy. We also ordered cheesy chips (just wait til you hear about these!) We found an empty booth (which we had to clean ourselves before we sat). Cutlery is kept near the counter in handy-dandy stainless pots, that are half filled with cold dishwasher water. So you get to do some drying up as well! (It's like being at home!)

The food arrived fairly quickly. As you may have guessed, my large cod was anything but and chips were lukewarm at best. Mrs had the same issue with her chips, as did Daughter one. Daughter two's mash looked at least 2 days old, but hey, it was warm, every cloud huh?

The cheesy chips. Consisted of A bowl of chips plus, wait for it... a bowl of pre-grated cheese (you know the kind, dusty, doesn't melt). Oh, also, the chips were lukewarm. Correct me if I'm wrong, but I'm fairly sure cheesy chips comprises of chips with melted cheese on them.

When I asked the one member of staff if she could correct this obvious oversight, see gazed off into the distance, with a confused look on her face as if I'd asked her to calculate pi to the 59th digit! (It's 2 by the way). She took the chips and cheese, returning a minute later explaining how "They're not really allowed to do that, but this one time they will" bless 'em.

I could go on, but quite frankly, I think you may have heard enough. I won't comment on the total lack of enthusiasm amongst the staff. I certainly won't mention the amount of tables with dirty plates left one them.

Suffice to say. Will....

We don't like to leave many bad reviews just because we're all about spreading love and that, but this has to be said.

Dunno what they pay the people here but they act like they REALLY don't want to be serving you, took my missus here a few times because I was telling her how banging a Morrisons breakfast usually is.

We came in and the staff spoke to us like it was a chore the machine doesn't work properly so everything we ordered had to be changed and they acted like we was the most annoying people ever, I get they probably have to repeat themselves but just turn off the machine or something.

Took the beys in yesterday to see if it was just the one off but the same thing happened again, got funny because me mate ordered a Fanta fruit twist on the machine but they didn't have it in, long wait times in the cues aswell which isn't their fault.

got a coffee from the machine and it was basically mud water which is the only issue I had with the food

Overall I reckon the staff need a pay rise or a cuddle, something to cheer...