Papa Johns Pizza — Restaurant in Plymouth

Overall food was good, turned up on time but was missing the drink in the deal we paid for. My partner said at the door 'where is the drink?', delivery man said 'I will come back in 15 - 20 minutes to give you drink.' we waited an hour still no drink so called Papa John's St Budeaux and the person on the phone said he will send us missing item. Waited another hour still no drink so phoned again and spoke to the same man again on the phone who I am assuming is a manager at Papa John's. He assured me that the delivery man gave us the drink and actually started arguing back at me trying to say we did receive the drink when I clearly didn't receive the drink else I wouldn't have called again. I explained to him on the phone that I have paid for a service that has not been adhered to sufficiently and that we are still missing an item. We said he didn't give us our drink (assuming driver went to the wrong house at some point and gave somebody else missing item) and the chap on the phone eventually said okay we will send it to you again. Half an hour or so later 2 delivery drivers knocked on the door and gave us the missing item, however they got close to my partner and tried to intimidate him right at our front door. I am writing this review because of the way the person on the phone at Papa John's dealt with the issue and the way he spoke to me was rude, arguing back at me. Very...

Just ordered a pizza online half and half so didn't let us change toppings so rang the store asked them to change my ham from pulled to normal and the lady who was apparently manager said they won't be able to change it's because we called up 10 mins after we placed the order and it had "just been put in the oven" so I asked about the motto which is if you don't like the pizza you can send it back, she continued to argue, her name was abi. Just seems wierd how you pay alot of money for a top pizza and be sure it's just been put in the oven they won't change it for you, talk about customer appreciation. We all know how it works I've worked in pizza joints, the staff on minimum wage get to share the pizza out back, two lots of people happy then, the staff and the customer. Shocking from a so...

Large order for delivery, no where on this site does it say that they are not delivering. After waiting an hour noticed order had been made ready for collection. On contacting Wolseley Rd branch advised that all sites have been amended to indicate collection only, not so, every site is still advertising delivery, there IS NO message advising deliveries suspended. The confirmation email also neglects to advise collection only. Staff extremely unhelpful and unable or unwilling to advise of complaints process. When arrived at the store Deliveroo staff at the store ready to deliver - so had I ordered through Deliveroo would have had meal delivered. Recommend Papa Johns - not on your life - Dominoes...