The Ferry House Inn — Restaurant in Plymouth

Racism at every level — from the staff to the ownership, and even worse, the local customers.

If you’re thinking of going there just for the views and food, this is not the place to be. As a well-travelled individual, I was shocked by the treatment I received. Having an Eastern European accent apparently counts against you here — even if you're polite, try to tip, or simply start a friendly conversation about life and dreams.

This place fails to represent what the United Kingdom should stand for.

As someone who owns a business in Plymouth and is always generous and respectful, I was treated like an outsider — just because of my accent. It’s disheartening, and I honestly don’t believe this environment reflects the mindset of the younger generation (ages 19–30).

If you're a foreigner, don’t expect respect here.

I would not be surprised if other minorities, including Black people, are made to feel equally unwelcome. As an Eastern European, I’ve had two separate negative experiences here.

Please, go try it for yourself — but know this: If they can’t adapt to the humanity of today’s world, they should not be in business.

No place for racism. No place for sexism. Shame on those who let this become the norm.

I appreciate your response, but I stand by what I experienced. It’s not just about one night or one staff member — it’s the overall atmosphere and how people like me, with a foreign accent, are treated.

I’ve been there more than once, and both times I felt clearly unwelcome — not by a single person, but by the collective vibe and certain customers too. It’s easy to say you have “many different kinds of people” coming through, but when someone shares a different experience, brushing it off as “misleading” doesn’t help.

I’m not here to argue — just sharing my real experience in hopes that places like yours take this as feedback and reflect on how to create a genuinely welcoming space for everyone, not just...

I don't know if its changed ownership recently but it's just gone downhill. Service is poor and people behind the bar now rude not friendly and welcoming like before. Been twice in the last 3 months and first time food was put in the till wrong, pointed this out and they dismissed it. Told 2 staff that they put the wrong thing in and can they let the kitchen know, they both didn't. No surprise food came out wrong. Also given someone else's meal first. Just embarrassing really that no one seems to know how to use the till or communicate. Thought give them another chance. Went on Monday, noticed prices have gone right up. Ordered chicken stroganoff off the specials. Guy behind the bar looked at me like why am I ordering that, then swiftly wiped it off the specials board. Was served a very small portion. It was an insult for £17. Also was not great tasting. Was left hungry and disappointed. Witnessed sexism- woman waiting at the bar ignored and man who arrived after was served, attitude of staff leaves a lot to be desired. Used to love this place now...

Went for a birthday party and stayed here, £98, the Inn said there was free parking, well it was, outside on the road if you could get a space, lovely bed, clean white and fresh, shower really good, no fridge, there was a wardrobe, one stool, could not figure out how to put the bed side lamps on, lovely view, we getting ready to go, then all of a sudden, a very light tap on the door, then this guy unlocked our door and said oops sorry, this was my room, but bar staff were very busy and he could not ask which room he had, not very good, he should have stayed there until the staff could see to him, as we always lock our room door, but a bit worrying that this person unlocked our door, as he still had the key, anyway had breakfast, which was okay, two pieces of brown toast, one was badly burnt, l nor my partner ate...