As residents of Saltash we've spotted this place many times and were excited to visit. We brought some friends with us and on a tour of all the best bits of Saltash we entered this micropub. I myself am not a fan of craft beers but my group are and I asked for a glass of Prosecco. On the menu it states that prosecco can only be bought by the bottle so we decided to order a bottle to share whilst my friends looked over the menu and ordered something different. One of our group went up to the bar to request an extra glass, only to overhear the staff talking about myself & friends very rudely, saying, "What do they think this is, a wine bar?" Now correct me if I'm wrong but not only is that completely uncalled for, but surely as a small business you should be grateful that customers walk through the door and choose your business to enjoy their time in and spend their money? At ÂŁ20 a bottle and with plenty of seats to spare, surely a business can't be pretentious enough to actually think it's OK to treat people like that? It was completely unnecessary and ruined what could have been such a wonderful experience....
   Read moreOverly pretentious establishment with incredibly rude staff. We asked to sit on a specific table, were then told "it would be easier if you sat over there"... Weird but OK. Were not sure what to order but decided to go for a bottle of prosecco (that was on their menu) asked for 3 glasses. Asked for another glass shortly afterwards only to overhear a member of staff say (holding the bottle of prosecco) "what do they think this is a bloody wine bar?" The member of staff realized we heard and were very polite for the rest of our visit but they didn't actually apologize.
Huge fan of micro breweries and craft ale but this place has all the worst parts of the stereotyped snobbishness rolled into one. Usually we'd order craft beer but just didn't feel like it. Don't put something on your menu if you are going to slag off your customers...
   Read moreI visited The Cockleshell last week with a good friend, and I can honestly say Iâve never felt more welcomed in any pub or taproom. Andy, the co-owner and landlord, takes hospitality to another levelâchatting with you, understanding your tastes, and personally bringing drinks to your table. The full table service and even small touches, like encouraging a phone-free experience, create the perfect atmosphere for genuine conversation.
Beyond the warm welcome, The Cockleshell is directly connected to Wilful Beer, the local brewery Andy co-owns, meaning you get an incredible selection of fresh, top-quality beers youâll struggle to find up north . If youâre in Cornwall and looking for something truly specialâa great pint, a unique experience, and unbeatable hospitalityâI canât recommend The...
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