Really don't know what to make of our visit and can only comment on our experience. Popped by today for a relatively early lunch. On entering there was no creating, no smiles, wnor atmosphere, just a huffy 'gave you booked?'. When we said 'no' we again got a sigh and mutter about decking with manager (there were 8 customers) The manager then gruffly mumbled at us and showed us to a table. The place was really quite cold as the air con was on and colder in than out (severe thunder storm with possible hail firecast) We were now somewhat trepadous, however, we ordered drinks and food. Staff bar one just looked miserable and it seemed a little odd that only one was dressed in full pirate outfit and the others in normal clothes, not that it mattered just seemed not one thing or another. When food came I was taken aback as ordered philly cheese with chips and husband same but with nachos. We both had to look to find the steak, although chips were hot the 5 measly strips (I mean seriously measly) of rubbery overcooked steak were cold. Same for my husband, cold nachos with 5 tiny bits of cold steak. I couldn't eat most of mine as it was just a big bowl of chips with sauce chucked on and two bits of steak were so chewy I left em. I asked waitress how much steak is usually in the dish. Now at this point you would hope the staff would ask if there was a problem. WRONG , her response was a curt 'as much as there was on it' and of she walked. It really was an expensive bowl of chips at £13. In fairness other food looked better coming out of the kitchen so maybe we made a dud choice, even so customer service was pretty atrocious with a not remotely interested attitude. The place was still only 50% full at most on our leaving so not really busy and there was plenty of staff. It was just a real...
Ā Ā Ā Read moreWe booked a table of 5 for my husbands birthday. We were seated at our table and the waitress came over to collect our drinks order quickly which was great. The waiter then returned with our drinks but they did not have my husbands first choice of beer (Cruzcampo), they also needed to return to the bar because they forgot my drink. Less than 5 minutes later we saw others on other tables drinking the beer they had told my husband they didn't have.
Our dinner arrived quickly but the burger my sister received (Sail the seven cheese) was extremely dry. The lamb kebab I ordered was overcooked and chewy. However everyone else's meals were lovely.
We finished our dinner the waiter came over to take my name and informed me that we had been put on the wrong table and that we had 10 mins before the people for the table would arrive. Making us feel like we had to leave! He returned 2 mins later saying we could stay on the table but we had been put in the wrong place.
The waitress the came over to take another drinks order. Only half of us ordered before she dashed off to get the order and we still had drinks to order.
Finally we ordered pudding: 1x Cheesecake 1x loaded brownie 1x loaded brownie to share (this was very good!)
Only the cheese cake and the sharer turned up and when I asked where the other one was I was told "oh I thought you were sharing that one". I requested another brownie which the waiter did not seem to be overly impressed with. Shortly after the missing pudding arrived however it was another sharer (again not what we ordered). However I was unable to tell him because he dropped the pudding off and scurred off.
It is safe to say that I will not be returning or recommending...
Ā Ā Ā Read moreWent for some food before work with my mother. Got the last 2 seats and sat down to order. Couldnāt really understand any of the menu or drinks; we ended up ordering 2 drinks (alcoholic) for Ā£11 each, along with mac and cheese for Ā£6?, and 2 burgers for about Ā£17 each. Both the drinks came fast but thats where the 1st issue comes up, Iām 18, and barely look over 16, and the law is āchallenge 25ā I wasnāt asked for any ID. Mac and cheese came out and it was perfectly fine, giving us high hopes on the rest. Waited about 30 more minutes for our food, and when it came out it was inedible, the burger tasted nothing of beef and was orange?? We touched none of it and had to go up to the manager ourselves after waiting 15 minutes for someone to ācheckupā on us, the manager basically said nothing and we sat down again and waited for the bill. When given the bill, there was nothing taken off and they still expected us to pay for both burgers despite them not being touched and after being informed of the issue. No one then came back to us for another 10 minutes. Eventually we stood up and talked to the manager again, refusing to pay for the 2 burgers, eventually they did it in a huff and dismissed us. Definitely not going again, the service was just horrible even if there was redeeming qualities.
If you donāt wanna be asked for ID, this is the...
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