I had a very disappointing experience with Berry's Bakery. I ordered a small lunch for a group of medical practitioners via Uber Eats and included explicit special instructions to label each sandwich, as it was catering for a small event. Upon receiving the order, we realized none of the sandwiches were labeled, and they all looked identical. The group was reluctant, for sanitation reasons, to go through each other's food to determine which order was which.

When I called Berry's Bakery to seek a resolution, the person who received the call acknowledged the written instructions, apologized, and said the mistake was due to an error by a trainee. Despite the lost Uber delivery charges, I offered to cover the cost to travel to the bakery and pick up newly made and relabeled sandwiches. However, they informed me that they could not remake the sandwiches and suggested that I "look through the bag" to determine whose sandwich was whose. Given that many of the orders were the same (three shredded chickens), this was not a reasonable request, especially given their admission of error.

Ultimately, I was left dissatisfied with the experience and had to offer attendees what was hopefully their correct order. I am leaving this review because the company doesn't prioritize food labeling, which is crucial not only for hygiene and sanitation but also for issues of food allergies—one of which we were aware that at least one person suffers from. Given the food safety and hygiene issues, as well as the poor customer service, I am compelled to leave a 1-star review.