Redditch Spice — Restaurant in Redditch

Delivery order was placed at 18:35 (31st Dec) and a total of £42.25 was taken from my debit card.

The following is a copy of the text message I received at 18:37

'Order status #B1098032 has been Accepted. Redditch Spic comment: Estimated time 100 minutes . for delivery'

Given it is New Year's Eve I accepted that around 100 minutes was reasonable even though the website and various apps were stating 45 - 60 minutes for delivery.

At 20:38 (121 minutes from order placed) I called the restaurant to ask for an update. I was advised they were waiting for a driver but expected it to be approx. 10-15 mins then the driver would be on his way.

At 21:00 (143 minutes from order placed) I made a further call. I was advised that the order had left the restaurant but the driver had multiple deliveries.

At 21:34 (177 minutes from order placed) I contacted the restaurant again. I advised I was not happy as the food would likely be cold and although it's New Year's Eve, I didn't expect to wait just short of 3 hours for my order.

Whilst on the phone the driver arrived with the food.

The food was lukewarm and we didn't enjoy it given we had waited so long. I'm prepared to accept delays on New Year's Eve but there was a complete lack of transparency in the delivery times given and the restaurants responses upon contact.

If the volume of orders taken cannot be fulfilled in a timely manner this should be communicated to customers upon ordering.

I've been trying to contact the Restaurant to complain and was sent to their booking support who have pushed me back to the Restaurant.

First time using Redditch Spice after receiving positive comments from friends but it'll sadly be the last time we...

First come first serve. Bring your own alcohol as they do not have licence to serve. A Co-Op is available next door open until 10pm. It tends to get busy during rush hour 6-8pm on weekends, I would advise booking reservations and placing an order in advance to receive them on time.

Online bookings may not be received. To be safe, give the restaurant a call to confirm your booking after 5:30pm.

They offer a 10% discount for collection orders. Through their website you are able to place a delivery or collection order and receive a free starter (Ch Tikka, Onion Bhaji or Veg/Meat Samosa) acceptable for cash payments only. Cash is king.

The cost for a meal would average £15-£20 including a curry, naan and rice per person. Delivery charges are given for those who live 3+ miles away from the restaurant.

The restaurant often receive a high inflow of orders which may delay servings/deliveries which will increase collection/delivery times to ensure all customers receive their orders accordingly.

If arriving by a vehicle, customers may be informed to wait in their vehicle while their order is being prepared and have it delivered to them during rush hours on weekends.

For those wanting a quick meal or a family dinner, I would refer to Redditch Spice to spend time with colleagues and friends.

Overall, I would recommend this restaurant to those passing by Redditch and Bromsgrove. Party bookings are available for large gatherings, book in advance - a deposit may be required to ensure the booking is secured. Price may vary from competition however it is up to you to decide...

This is a very outdated place, what I would call a traditional Indian restaurant, however nothing India about it. This is a typical Bangladeshi run restaurant, however I would not define the food as Bangladesh food either. Basically this restaurant has been held in a time warp for the last 30yrs, however to be honest it is in Redditch, where? Exactly! To describe this place accurately it's the sort of place that is reminiscent of types of India restaurants seen in the 80's and 90's, the food is specifically catered for for a British pallet, the food lacks any authentic taste, any actual heat or spice, everything is over coloured with red food colouring, so everything has that fluorescent red glow, the sort of curry a larger lout would eat after a binge drinking session on a Friday night. I wasn't impressed, for the price point the food was edible, and the only part I enjoyed was the nostalgic feeling that I was left with from my distance past, they even served flat coke, which these places were notorious for. If I'm honest the papodoms at the start were probably the best bit. I think this place survives as there is no actual competition or choice. I think the venue should consider uping their game and start serving a more authentic menu, and stop serving cola out of bottles, move over to cans 🤣. This place belongs as a distance memory, and should be left in the past. Sorry, Indian restaurants have evolved, move on like everyone else has at least outside...