Five Spice — Restaurant in Reigate and Banstead

Great customer service, however the food wasn’t great.

Good location right next to the train station. Upon entry I was pleased, looks very authentic and has a good energy about it. The staff were great, greeted us well and came across lovely. I heard so many great reviews about this place I was excited to try it, unfortunately I left very much disappointed. We ordered our drinks, I went for a pint after noticing the draft tap, sadly I was poured a drink from a can. £3.70 for a £1 CAN of lager is not great, didn’t enjoy it wish I chose a Chinese bottled beer. We shared a starter and unfortunately It was extremely dry, as if it was cooked from frozen (chicken gyoza). My main arrived, I ordered the Szechuan beef and I can honestly say it was without a doubt the saltiest dish I have ever had in my life, I love salt but this was unbearable. I should have addressed it to them straight away however I felt bad as the customer service was so great. I ate half and couldn’t manage the rest.

I may visit again to give it another...

What a huge disappointment! We’ve been ordering takeouts from 5 Spice Chinese in Reigate for years. We are consistent with our orders and are well familiar with what our chosen dishes should taste and look like.

Hit and miss in general but nothing like last night’s food. It was terrible!!

Nothing was fresh, the prawn toast was clearly cooked again to reheat, the crackers were greasy, chewy and almost yellow colour, the food had no flavour; and gross to share but in the middle of the night one of us had an urge to use the loo. (Unpleasant!)

People chose Chinese, Indian, Japanese, etc restaurants for the vibrant flavours and textures.

As a Chinese restaurant if you are going to be serving tasteless, reheated, stale, greasy from refrying food, why bother?????

We are never going yo order food from 5 Spice Chinese restaurant Reigate...

I don’t understand how some places have such a high rating. Either the general expectation is low or my taste buds are utterly deceiving me.

Generally very salty and greasy.

The food ranged from average to poor. Beef was decent, Szechuan Prawn (or any version) should be avoided completely. The roast pork was quite dry and the roast duck was OK but very salty.

The most awful aspect of this experience was the service. We had our table (of two) at 19:15 and waited over 1:30hrs for our food. Even paying the bill took a long time.

Will give two stars and not one as staff were nice.

I really wanted to like this place, but was quite...