The Prince of Wales — Restaurant in Reigate and Banstead

To say I was disappointed with this property is an understatement. I booked a room through Booking.com for 3 nights in June 2025. My husband and I stayed only the one night and moved to another hotel the next day at additional cost. The room was dirty, the carpet had definitely not been vacuumed in a while and there we’re cobwebs in the corners and around the windows. One bedside light was on the floor in the corner, the reason bring it had no bulb. The bathroom was supposed to be private but was far from it, anyone could use it as it was opposite our room. The toilet bowl was black and the shower was dirty and obviously had not been cleaned as there was still a half empty shower gel on the shower unit. There was no where to hang your towel. I had to use one of the hand towels I had to ask for as a bath mat. The room was supposed to have a kitchen area and food storage facilities, neither of these existed. There were no cups and only one teabag, I had to ask the bar staff for mugs and some teabags and was given 2 because that was all she could find. There were no plates or cutlery, very disappointing, though there was a microwave. The television in the room did not work and when I asked the bar staff they said they did not know what was wrong. As I have already said we moved out the following day when we were able to find somewhere else to stay and I would recommend The Reigate Manor. I have alerted Booking.com who have tried to get a response from this property but they have so far declined to reply. In my opinion this property is a sub standard and could do with a good clean, be aware before you...

Should have read the reviews for the rooms..

Only stayed the one night, won't be back.

Room 7 looked like it was in use when I walked in.. bed was hardly made.

-Bed had bits of grit and hairs when checked.

The Room came with a 'Private Bathroom' which was across the hall from the room.. had no bath.. was accessible to everyone staying at the hotel.. and could not be locked, meaning I had to hold my hand against the door whilst using the toilet to prevent anyone trying to join me.

Complimentary tea and coffee.. there was a box on a cabinet that had the reminents of tea and coffee sachets but looked uses with very little in it.. again seemed like the room hadn't been serviced or cleaned.

Room looked like it hadn't been cleaned this year with dirt, hair and bits on the floor.

-Walls were spattered in some areas with dried substances.

-There is a blip sound like a fluorescent tube flickering every 46 seconds somewhere outside the door... this kept me up most the night..

-Room faces reigate train station.. last train was at around 23:30.. first train was 05:15... it's not something that can be ignored.

-Room was very hot even on a mild day.. no fan provided

-Tea mugs in the room were absolutely filthy.. looked like they belonged on a building site.

-The shower and toilet were grim with used toiletries left in the shower cubicle.. along with public hairs..

-Again there was no sign the ablutions had been cleaned recently.

-Light bulbs in the room and 'Private...

We booked a room at a cost of £92 for the night, To say we were disappointed was an understatement!,

The room was disgustingly filthy, other peoples hair in the sink and on the floor in the bathroom as well as in the bed, the room clearly had not been cleaned or hoovered in months ( under the bed doesn't look like it has been hoovered in over a year), the toilet seat was broken , the curtains were filthy and the mold all around the room was awful. There were stains on the pillows and sheets.

The fee of £92 for such a room is unbelievable, the amount of rubbish and other items on the stairs and corridor is a health hazard as was the room!

My partner is asthmatic and he has been ill for the past two days most likely due to the dust and mold...