We were down on a visit to our daughter and wanted to treat her and our Grandson to a nice takeaway. We ordered at 6.30pm and we're told delivery would be 50 mins ie 7.20 pm. By 7.40 nothing had arrived so I rang and was told the driver had left at 7.25 pm and would be with us at any moment. LIE. By 8pm no takeaway!! We rang again and were told it would be another 30 mins ie 8.30. Nothing arrived. At 8.50 we ranvyet again and asked for a refund. At 9.15 the doorbell rang it was our takeaway, cold and so we told the delivery man to take it back. We now await our refund and an apology would be nice. We will NEVER use them again and warn you all to be prepared for a long wait. That was on a Thursdsy goodness knows what a weekend...
Read moreNever ever I will buy from curry Bengal after the recent experience. My delivery was late by 2hrs despite me ringing several times. When foods arrived, the bag were soaking wet and I soon as I took the bag out, the whole delivery ended on the floor. My guests left without any foods and I was left with embarrassment. I have the photos of the foods on the floor. I complaint and I was offered a 25% refund and £25% voucher. I could not accept the offer as asked for justification for having the foods thrown out when it has been on the floor. The manager never responded to my two messages. It's is appalling for being a loyal customer for the last 7yrs since I moved...
Read moreWe ordered takeaway via their website which said the wait time for delivery was 60 minutes. 120 minutes later we were still waiting for it to be delivered!! We called to ask where it was on many occasions and just got fobbed off saying “it’s out for delivery”. Finally 30 minutes after calling it arrived. So a 2 hour 30 minute wait. Although when it did finally arrive not everything we ordered and paid for had been delivered! We emailed them with the email confirmation of the order and explained we had not received everything but they are yet to reply! Awful customer service. Normally our go to but will be looking...
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