The Junction Pub & Eatery — Restaurant in Reigate and Banstead

If you are a carer with a person you support wanting to go here, don’t!!

The second time myself and the lady whom I care for who has learning disabilities have come here and unfortunately the second time we have been ever so rudely welcomed by the lady running the place.

She started by rolling her eyes and huffing and puffing at us In response to me politely asking if someone would be able to open the side gate for us as the lady I support is unable to take large steps due to her disability. After letting us through, I then asked if it would be possible if she could bring us some menus as I was unable to leave the lady I support alone to come up the stairs, she said we will have to come and get menus ourselves as she’s busy ..

This would of course mean me leaving her to come up the stairs which I had already explained she cannot get up.

Even though we had really looked forward to enjoying a meal after hours of shopping, and knowing the food is nice, the lady made a few more comments which led us to decide that we would much rather spend our time and money elsewhere.

It had been made extremely clear we wasn’t wanted by her unprofessional and hostile service, and due to this, that will be the last time I think about going to or supporting any of my service users to the junction in...

My review is based on the bar service alone, and not the restaurant. The food and service upstairs is 5 stars. Would highly recommend! However, the bar service is awful and I wouldn't return to the pub for drinks only. The lady working behind the bar was so rude - god forbid you take your empties back to the bar, or move a bar stool that is "in the wrong area", I've never been told off for this before!?! When taking empty glasses back she said "please don't do this, you're taking my job away from me"! We thought she was joking but no, deadly serious. We just needed some extra space on the table! She unnecessarily moved members of our party to shuffle some chairs and tables around for regulars who stayed for 1 drink. There were plenty of other tables available but it felt like she just wanted to move us for the sake of it. Totally uncalled for and rude.

On the flip side, the lady who deals with the restaurant was so helpful and friendly. The food portions were huge...

This happened last April 27 2024, around 1730-1930h. We were served my this lady named Millie and her service was just so bad. It was the last day of my parents’ here in Uk and wanted to go someplace nice but we were wrong.

First, she wanted to settle out payment right away even if we preferred to have it settled AFTER we ate our meal. She came to us very rudely!!

Next, the meal that time was served more than an hour. Imagine we were already STARVING!! They didnt mention to us that there was only one chef that time and a lot of customers upstairs!

Next when i Asked for a receipt, the lady named Millie said she doesn’t know how to print the receipt after we already settled payment.

THE FOOD IS GREAT, kudos to the chef that day. BUT THE SERVICE specially how Millie was to us, was waaaay unforgettably bad. See im still leaving a review after a month when it happened.

ASKING FOR THE PAYMENT BEFORE WE HAVE OUR MEAL IS SUCH A RUDE MOVE. This is not a...