Khanz Indian Restaurant & Takeaway — Restaurant in Rother

On holiday with friends and we ordered a take away for the first night to celebrate having time off, as you do. Took a while to make which we weren’t fussed about because it was 7 different meals, so when about 45 minutes to an hour later we get a phone call that our food has arrived we are all in good spirits. The delivery driver was lovely and we went to the wrong spot to meet him he happily met us. When opening the dinner up we noticed we were down multiple meals, of the seven meals we only received 4. When we called up we were met with instant annoyance and the people on the phone were the complete opposite of polite. They raised their voices at me and kept saying “this lady” when referring to me. At one point they asked where we ordered, when we said the name of the website, they kept saying they couldn’t find our order. We were confused because we had half of it so defo went through, they then told us they were looking on just eat which we never agreed to ordering on. Turns out there is 4 different sites they have ?? Saying we haven’t ordered when the money coming out of the account would say otherwise. They then proceeded to swear on the phone when we were discussing it and the man on the phone hung up on us ??? Instantly called back because we don’t want to be missing half our food we paid for and rather than answering the phone how you would expect for a conversation with a customer to start he was instantly showing his annoyance again. When we finally got onto the same page and he found our order he admitted that he just hadn’t made our food. All of a sudden when he realised it was his fault the attitude changed, the way we were treated shifted. Instant apologies and customer service was where you would expect it to be, but only after he realised he was in the wrong. When the food eventually came, no kind of compensation, which isn’t the end of the world, but half of the chicken was burnt and the ribs had less meat on the bone than a hundred year old carcass. Not a good start to my holiday and after spending over £80, feeling a little bit robbed tbh. Wouldn’t go back if I wanted...

Terrible experience!!! We ordered our food at quarter to 10 we wouldn't receive this until an hour and a half later. We had no way to contact the restaurant from our confirmation email and no way of finding out where our food was . When it finally , arrived after long and complicated communication with the driver(who was actually rather pleasant), it was partially cold and only half the food arrived. We rang the restaurant, where we would go on to experience the most horrible customer service. The server wasn't listening to our complaints or our order, swearing at us and trying to blame us! This was all after hanging up on us after hearing we had a complaint. Eventually after a lot of frustration and backs and forth feeling like we were going nowhere, we eventually ended up getting our food delivered. Despite the delivery driver being very nice, we still had complaints about our food. 2 hours to prepare, remake and standards check our food and it was still burnt and tasted terrible . The rice was sub par and we were still missing naan bread. The lamb chops were less than a mouthful and this was all for 85 pounds. We felt robbed and after a long day of travel thoroughly mugged off. We were overall horrifically unsatisfied with every aspect of our order. From the prices to finally eating our food we remained disappointed. Those of us that received food were still hungry and others couldn't even finish their meal. Nightmarish customer service, the worst I've ever experienced, and no sorry or any form of understanding. It will go down as the worst delivery and Indian I have...

Nothing but trouble.

When it started raining, we were seated outside but politely requested to be allowed inside with a little Pomeranian as we had no other place to go and had already started to place our food order.

The management asked us to leave the porch and go stand outside in the rain, even though I had already informed them that I intended to keep my dog in my hands.

Additionally, the management did not comprehend and found my comment funny when I mentioned that I considered their behaviour homophobic.

We, as queer individuals, face challenges in having children as it requires a lot of effort and investment for us to start a family. That's why same-sex couples often have small dogs, which are considered family to us. Therefore, when the manager claimed that they are personally not pet friendly, it meant that you as a host were denying me the same enjoyable experience that straight couples have.

It also appeared that the manager was unaware of the existence of assistance dogs in the UK and that their request would be considered illegal if I had the appropriate license with me.

Although some of the staff were quite rude and unhelpful, I'd like to express my regret if my communication seemed too blunt. I'm also genuinely sorry if the incident had a negative impact on other guests' experiences. It was the first time we encountered a situation where our dog wasn't welcome during our travels in Europe, which was...