The Boathouse — Restaurant in Rother

The only person we saw happy and smiling was the poster Parkdean put up in the corner of the Boathouse. And sadly it is nothing like the poster or their website advertises. Dont get me wrong, the food is great, and the quality of the food is awesome. The pepperoni pizzas are amazing, and we will have them again if we could!

But sadly the service is terrible, and the cleanliness of the tables are not great. There is only 1 lady behind the counter working, no other staff to be found. And she cannot cope with the amount of customers orders at the counter, then still do online table orders from the app, pour drinks, clean tables, and the rest.

I felt sorry for her rushing around so much trying to do it all. Tables stood with old half eaten plates of food the whole time we were there 2 1/2 hours, they never cleared the tables of old plates and glasses. Tables are always sticky, and stained with old food dried on. My wife carried anti bacterial wipes in her bag to wipe tables, and surfaces before our kids sat down, as it is gross to let your kids eat off tables where uour arm gets glued to the table when you sit down. Environmental health will have a field day if they saw what we saw.

The outside restuarant area is even worse, with old cigarette butts everywhere, cigarette ash blowing over the tables and into your eyes and drinks, quite a few tables had old dried on bird droppings and seagul droppings, baked onto the tables, you would need a putty knife to scrape it off. So you know it's been there for 2 days at least. Also tables left with piles of old dirty plates and left over food never cleared, which was attracting all the birds. The list goes on.

We ordered 7 glasses of juice for our table, it took 43 minutes to get them from ordering. Bear in mind it was lunch time 12oclock and there were only about 15 to 20 occupied tables. The place has capacity for over a hundred tables to be occupied. Our food took a further 15 minutes to arrive. So almost an hour wait for food, and 43mins for a drink. Already we were annoyed by having to wait 43 minutes for a fruit juice.

The atmosphere is also spoilt by the very loud dance music they play in the restaurant from morning till night. You have to lean forward in your chair over the table to be able to hear the person on the other side of the table. So it's not a very relaxing experience, as after 30mins you just want to go somewhere quiet where you can actually hear each other speak. If I was a 20 year old raver I would have loved it I'm sure, but as a 43 year old dad, with 4 small kiddies, it was torture. I kept getting flashbacks of glowsticks, flashing lights, fogg blowing in my face, and high pitched whistles. It left me with an involuntary eye twitching.

To sum up, the food is great, the 1 lady working there is a star and a trooper, everything else expect dirty, noisy, long waits and a headache. Pack anti bacterial wipes, they are a...

The food was increasingly disappointing. I ordered a medium steak which came well done. It was supposedly steak night, but we were charged full price anyway. My sister's fish had soggy batter and my boyfriend's spaghetti Bolognese was flavourless and a tiny portion for the price charged. A lot of the restaurants menu options were out of stock, like there was no pizzas whatsoever available despite having a whole pizza section on the menu. We were also rushed through our evening meal as the kitchen didn't close before the restaurant closes. My sister didn't even get to finish her birthday meal (the whole reason we came). We tried to compromise and ask for a box or bag to take out what she had left but they said they didn't have anything to do so. Apparently the restaurant itself offers take out food so I felt this would have been possible quite easily. Very expensive for very little value. The staff were friendly but there didn't seem to be a lot of staff around. The service was slower than expected for this reason. Could do with some improvement definitely - I wondered about whether there were several chefs or only one overworked and overwhelmed as the food seemed to get worse each day we ate there. There wasn't much other option than to eat here while staying at Parkdean Camber Sands as most of the food places were closed and the gas oven in the caravan seemed to cook things unevenly. Fairly disappointed with the food here, but the staff were very friendly and the atmosphere of the place was nicer than the quality...

Went on a small holiday with my two boys 4 and 5 years old The food they served was stone cold The small man who is the manager didn’t care about this and just said go see her and pointed to some woman who was a member of stuff then walked off with out a care in the world My son 5 had a kids burger from there I ask him if it was fine he said yes but I notices he pulled the cheese out as a hole peace as this didn’t melt Turns out the burger was not cooked to order it was cooked hours before This had given him food poisoning and this had ruined the hole holiday for him this was he’s first ever holiday away from he’s house I spoke to a woman the next day who was a manager and she basically told me I was lying yet I had sent two meals back already as they was stone cold The restaurant wasn’t even cleaned that night as we tried todo a Easter egg hunt with the boys but my 5 year old wasn’t that interested as he’s stomach was hurting from the food he had eaten All the wooden floor was sticky no matter where you tried to walk your shoes stuck to the floor this was happen 12pm the next day they DID NOT CLEAN THE FLOORS AND TABLES I would avoid this place unless you want to end up stick like my son was and still is three days after eaten the food from this restaurant

I HAVE TO GIVE ONE START OTHERWISE I CAN NOT PUT THIS REVIEW UP OTHERWISE I WOULD NOT EVEN...