PizzaExpress — Restaurant in Rushmoor

Visited on Thursday evening for first time in few months. Booked table for 5:45, only 3-4 other tables occupied at the time. Young lad that served us was friendly & chatty & is good representation of how a waiter / waitress should be. Unfortunately the food spoilt our visit again. We ordered a romana to share & a picolo menu for our little lady. Her pizza was barely cooked. Our’s was so thin & over cooked we sent it back. Fully aware Romana’s are thinner but this was see through & greasy with pepperoni so crispy it was blackened at the edges. Second one came with slight improvement but still not great.

Last time we visited our little lady’s La Reine pizza which we asked for no mushrooms extra olives took 3 attempts for the chef’s to get right, 1st attempt came with mushrooms, 2nd attempt came with correct ingredients but disgustingly under cooked, the cheese was sliding off the pizza & the 3rd attempt was cooked nicely but we were back to receiving mushrooms despite the request of none! Pretty sure the waiting staff are meant to check tickets against the food they are collecting, especially after an incorrect item being served the first time. 3 attempts at a 2 ingredient kids size pizza is so poor. Again, this was a pre-booked table in a not very busy restaurant. We’d been in the restaurant so long by this point we couldn’t be bothered sending what should have been a TWO ingredient pizza back as we’d finished our food & our then 5 year old hadn’t had her main course. What a rubbish experience as a family dinner.

MASSIVE shame as prior to these last 2 visits we ate here regularly enough to become gold member on the rewards app. The parking at Aldershot is so much easier than our next closest PE restaurant in Farnham where you can only feed the parking meters with coins! Just not prepared to spend money on food cooked by chef’s who clearly don’t care about what they send out. What a let down for customers & the waiting staff having to serve the...

Pretty poor tonight.

Came here in the evening on a trip with the family.

Was sat for around 15-20 mins before our waiter even came over for drinks/ordering. Waiter was nice but clearly overran with poor staff around him. Only one other lad "helping"/clearing tables who was pretty useless.

Almost an hour from sitting down before our starter doughballs and prawns came. Starters were ok. Had to request plates because they were forgotten.

Another 30 mins wait after starters before mains finally arrived. No extra asks for any drinks etc. the whole time. Wasn't exactly the fault of our waiter really. Actually felt for him he was pretty much trying to take care of the entire place with almost zero help and the kitchen staffed looked completely disorganised.

The lad who was clearing plates came after finishing. We asked for a diet coke. It didn't arrive.

One pizza was way too greasy and poor standards which was removed from the bill after the main waiter came across. He was apologetic, and also had to remind the other lad about the diet coke (he eventually ended up bringing it across himself). The other pizzas were ok. Nothing...

If it was possible to give a -5 star review I definitely would.

Such a disrespectful staff at Aldershot location. We live here and we know that Pizza Express in Aldershot doesn’t really get busy, never understood why until experiencing such a disrespectful treatment ourselves today.

It’s a rainy day and we went in with 2 little toddlers, staff told us that all the tables are booked, which was a big surprise because I never seen the place packed on the last 2 years anyway. It was clear that it wasn’t true.

There were only 2 occupied tables with grown ups and the rest of the tables weren’t set up as if they were booked!! Quite obviously staff was avoiding kids around as they probably can’t be bothered with tantrums or madness of kids so they select which costumers they want to let in for the day. To make it even worse the person at the door said this is not personal and no-one complaint it was personal. So my guess it it was actually personal!!!!!

DISGUSTING AND DISGRACEFUL...