Ashoka South Side — Restaurant in Scotland

Ashoka south side. Where to start. Booked initially for Christmas Day where was promised a glass of fizz on arrival. Upon arrival you were offered a mocktail. Only once I had questioned this and thankfully had my own copy of the menu, was this granted. 2 weeks before Christmas Day we were requested to pay in full for our meal. Understandable, but why was I asked to pay in full in cash? When I said I only had card, I was told the cash machine was just up the road. Seen other people pay by card, so don’t know what this request was all about … On Christmas Day we were sat at the seat beside the window. Food was enjoyable and would have recommended only for the fact they had over booked and took my dads seat away. We were left sitting like 3 wee crows sitting in a wall all squashed on the couch at the wall at our Christmas Day dinner. Staff were pleasant and we were understanding about the situation. The food is nice in the Ashoka, but usually luke warm. On Christmas Day I had to ask for my chicken to be reheated. Nothing comes to your table piping hot we have found on our multiple visits. As a thank you, we received a voucher for £10 off our next meal in the Ashoka. As January is a gloomy month, we thought we would take up the offer and go for a nice meal. Please see picture of voucher attached for reference. On the voucher it states that there must be a MINIMUM of 2 people to use this offer. Your staff member seemed rather confused, and stated that it could only be used for a MAXIMUM of 2 people. Also we ordered from the pre theatre menu. When we first arrived there was no mention of the pre theatre making this voucher void and this was only discovered when we went to pay. Your staff member went on to say that there was t and c’s to go with this voucher as stated on it, but upon request to view these, there was none. She said there was no t and c’s and that she would bear in mind and put this exemption on the voucher next time. It seems like the t and c’s are just made up as the day goes on. Our bill came to £87 so with the voucher it would have been £77, which is still a considerable amount. We usually leave a tip of at least £10 so therefore it actually woukd have been given back given the chance. I’m in the fortunate position where I have studied International Business Law and can herby conclude that this is breaking the law as you have failed to clearly state the t and c’s of this voucher. Your staff member stayed persistent that we were not to get the discount, therefore I shall not return to your restaurant. The food is nice, but not something that I couldn’t find elsewhere. I’d prefer to find somewhere that values my customer loyalty which from my experience in here, you don’t. A shame as this is a local restaurant and we had high hopes for it. Good food and within walking distance so what’s not to like but what’s...

Over priced dinner with an attitude.

I phoned in my order the guy asked me if could wait a min or two as both computers were being used he then came back talking to me at 200 miles per hour I hardly understood a word I gave him my order 2 very very small starters (4 pieces of veg pakora £4.75 & the exact same with chicken pakora) & I asked for chicken tikka South Indian garlic chilli and received chicken breast my mrs got lohori grilled salmon I also asked for a garlic & cheese Nan I received a soggy doughy garlic nan with no cheese. I went to pick it up the guy said it was £70 something pounds so I said I think there is something wrong there that’s a bit much he ran through my order & he had gave me 3 lohori grilled salmon I said I only asked for 1 no you asked for 3 he said I told him I can guarantee him I asked for 1 no he said my wife was on the phone to me at the same time as I was taking your order & even she remember he said. Now I ask how can you even be listening properly when you are talking to someone else at the same time as taking my order but somehow it was my fault. So then he said we’ll have made 3 now & I said I didn’t want 3 I want 1 he then gave me a bit of attitude told me to sit down will they fixed my order 3 min later said there is your stuff & changed me £44.10 for nothing more than overpriced below average food…As a reply to your Answer and excuses can I ask how can your wife have heard my order as you claim if she was on Bluetooth...

Went yesterday with my son and partner waitress was so lovely and welcoming popadoms and pakora were great but that’s all I can compliment. I ordered the chicken Chasni and o can only describe this sauce as as being similar in taste to a cheap jar of tomato pasta sauce and it was all lukewarm I managed two bites and knew I would t be able to finish. I had felt awful as the waitress had been so nice so rather than speak up (stupid I know) I called another waiter over and asked if my son and I could take the rest of ours to go. I was questioned and asked why and what is wrong with the food which in my opinion is so unprofessional I kindly explained I was just not as hungry at that pinot and wanted to take it home. He slouched off leaving the plates came back and just tossed plastic tubs on the table for me to do myself. I have done this many times usually because the food is actually lovely and I do t want to waste it and never have I been expected to pack it up myself i was mortified and so embarrassed. The next ten minutes while waiting to pay(after asking three times for the bill) were followed with glares from both the waiter who came over the second time and one of the chefs staring myself and family down until we could eventually pay and leave. After 1 hour I promptly threw up everywhere safe to say we will...