Ashoka south side. Where to start. Booked initially for Christmas Day where was promised a glass of fizz on arrival. Upon arrival you were offered a mocktail. Only once I had questioned this and thankfully had my own copy of the menu, was this granted. 2 weeks before Christmas Day we were requested to pay in full for our meal. Understandable, but why was I asked to pay in full in cash? When I said I only had card, I was told the cash machine was just up the road. Seen other people pay by card, so don’t know what this request was all about … On Christmas Day we were sat at the seat beside the window. Food was enjoyable and would have recommended only for the fact they had over booked and took my dads seat away. We were left sitting like 3 wee crows sitting in a wall all squashed on the couch at the wall at our Christmas Day dinner. Staff were pleasant and we were understanding about the situation. The food is nice in the Ashoka, but usually luke warm. On Christmas Day I had to ask for my chicken to be reheated. Nothing comes to your table piping hot we have found on our multiple visits. As a thank you, we received a voucher for £10 off our next meal in the Ashoka. As January is a gloomy month, we thought we would take up the offer and go for a nice meal. Please see picture of voucher attached for reference. On the voucher it states that there must be a MINIMUM of 2 people to use this offer. Your staff member seemed rather confused, and stated that it could only be used for a MAXIMUM of 2 people. Also we ordered from the pre theatre menu. When we first arrived there was no mention of the pre theatre making this voucher void and this was only discovered when we went to pay. Your staff member went on to say that there was t and c’s to go with this voucher as stated on it, but upon request to view these, there was none. She said there was no t and c’s and that she would bear in mind and put this exemption on the voucher next time. It seems like the t and c’s are just made up as the day goes on. Our bill came to £87 so with the voucher it would have been £77, which is still a considerable amount. We usually leave a tip of at least £10 so therefore it actually woukd have been given back given the chance. I’m in the fortunate position where I have studied International Business Law and can herby conclude that this is breaking the law as you have failed to clearly state the t and c’s of this voucher. Your staff member stayed persistent that we were not to get the discount, therefore I shall not return to your restaurant. The food is nice, but not something that I couldn’t find elsewhere. I’d prefer to find somewhere that values my customer loyalty which from my experience in here, you don’t. A shame as this is a local restaurant and we had high hopes for it. Good food and within walking distance so what’s not to like but what’s stated above.