The Coffee Cup — Restaurant in Scotland

I decided to treat myself during these difficult times. Other staff in the salon said there's a café just down the road. My experience was not good. It was a man that served me and I said good morning, no reply I said what I wanted , he barely lifted his head. I paid said thank you and he still never spoke. Not very friendly and welcoming at all. We all have bad days but when we work with the public you have to be at least civil?

Response to owner. Thank you Gillian for your response to my review. I do not write reviews on a whim. My experience of the customer service at your café did not merit 5 stars . It may well be the case that if I had entered your café on a different day or at a different time and had I been served by another member of staff, my review might have been glowing . Clients ask often for recommendations on somewhere to get a coffee in the area and it brought it back to mind my experience at your establishment roughly 3 weeks ago, between 1pm and 2pm (when I take my lunch break). Having worked all over the world in customer service related positions I do understand how important it is that customers receive the same high standard of service no matter who they are . Reviews and feedback help us to monitor and strive to improve...

Wow was almost blew off my feet wen bought 2rolls egg and cup of soup and was told the price,definitely not be stepping foot in there again,when I said ooft you must be dearest cafe I've entered as I go into a cafe everyday for lunch,I was serious about the situation,I asked for my money back and the lady said NO I've already made them,hence the reason I'm giving this review,not polite at all,avoid at all costs,I've visited this place twice,2nd time was only coz no were else was open,1st time I went,there was a guy serving and by god,,(smile mate,),do you understand serving customers that a smile goes a long way for good feedback on...

A regular at the coffee cup! However on 2 occasions now I have encountered a rude employee and it completely takes away from this great wee place! I work in hospitality also so understand sometimes short staff/busy days can be stressful however find it no excuse for rudeness. I was also given dirty cutlery asked for a replacement which got wiped with a napkin and given back to me - still dirty. I hate writing bad reviews because it can reflect badly on the company as a whole which is not what I want but feel it needs addressed! Genuinely don’t think I’ll come back, which is a shame because all the rest of the staff are superb and...