Booked a Christmas lunch for today with my friend. It’s a big restaurant and it was empty apart from one other couple having lunch. We didn’t like where we were sitting and the waitress had said that we could choose another table. We found one in a corner, we just sat down and the manager/ owner, came marching over saying , ‘no, no, no , no’ she said we couldn’t sit there as it was reserved the place was empty! She said just go to that table and pointed to the one that was a foot away. We got up snd took 2 steps to the new table. The manger asked me if I had a mask, I said yes, she said you should have it on. Then said sarcastically ‘team work’ please…. It was literally 1 and a half steps to the table! The place was empty!! We decided to leave, her manner was awful and patronising. I am fully vaccinated and boostered, I had a negative lat flow this morning and I wore a mask in her premises as well as checked in on the track n trace. I am also a nurse practitioner working for the nhs 34 yrs , so am very aware of the rules! The distance from one table to the next was about the same as sitting at a table opposite my friend, so no mask required. I can understand why the place was empty if this is her attitude towards customers! Won’t be back ! Got a reply from this manager on Tripadvisor blatantly lying that we were walking through the restaurant with masks and being asked to put them on 3 times…. Absolute lies, she obviously wants to save face for her rude behaviour… avoid this...
Read moreAwful awful awful, only nice good thing was the nice waitress. It was our first time here and we won't be back. We went for the set lunch menu. No vegetarian starters apart the soup of the day. I mentioned this to the waitress and asked if I could have the cauliflower bites as a starter since there were no options on the set menu. The chef said no, god knows why because all the starters on the main menu were a similar price. My daughter ordered salmon with a crispy skin and char grilled veg, well the salmon was overcooked, there was no skin on the salmon and the veg was boiled. Not as stated on the menu...it gets worse, I ordered the risotto please see picture, it was like mush, and drowned in oil, disgusting! We ordered a pudding and items were not available, so we were given options of a cheesecake as well, it's funny how they can offer alternatives for the sweets but can't accommodate a vegetarian starter. Wouldn't go back and won't recommend this place for food. Waitress was apologetic, reason no skin on salmon chef told her there had been complaints about the skin..surely change the menu details then, instead of denying people what they...
Read moreFirst and last time eating here I’m afraid. A group of 4 out for some dinner. 2 out of 4 starters arrived and sat on the table for a few minutes. A third starter eventually arrived followed by the last starter a couple of minutes later. Worryingly, the last starter was chicken and had to be returned as it was still raw in the middle. No apology from management whatsoever. Just an inexperienced barman asking if he could get us something else instead. What we did eventually eat was pretty good although it would be an idea to offer a sauce to go with a fillet steak even if you were paying extra for it. 2 of us out of the 4 ordered from the set menu for £45 but the service was so slow they didn’t bother with dessert. Service overall pretty slack and it wasn’t even that busy. Got the bill and left and upon closer inspection at home noticed we’d been charged for things we hadn’t even received. Great night out with friends, but cafe continental, you let yourselves down. Very...
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