Caprice Restaurant — Restaurant in Scotland

We booked a table of 7 at 6.30pm this weekend. We were sat upstairs where there was 2 children's parties ? The noise was just awful, we couldn't hear a thing at our table due to screaming kids (not blaming the kids / it was their party but not acceptable to sit 7 adults next to it) I asked at 7pm when the party would wind down and was told 'hopefully soon" it finally wound down at 7.30pm?? We spent best part of an hour trying to hear each other with not much luck ? The place was like a bomb site /food on floor /burst balloons/cake mashed into the floor! It was chaos. I wouldn't have been surprised if Mini Mouse had arrived with face paints for the Kids ?? !!! The service thereafter was worse. The food was well below average. Waited 20 mins for water on the table despite asking 3 times, no cutlery replaced after the starter therefore main meal served with nothing to eat it with and was nearly cold by the time we did get cutlery. Calamari was served as chunks of deep fried squid in breadcrumbs? Just awful and clearly not fresh and from the frozen bag ?? My sister-in-Law is gluten intolerant therefore ordered from Gluten Free menu. Overnight she became unwell due to eating something with Gluten in it from the Gluten Free menu ?? 24 hours later she is still unwell. ? Still a bit shocked how bad the experience...

I was eagerly anticipating my visit to this establishment after receiving several recommendations. However, I must express my disappointment with both the food and service during my recent experience. Despite the bustling atmosphere of the shop, I believe this should not compromise the quality of the food served. Unfortunately, the pasta lacked moisture, and the pizzas, which we had anticipated enjoying warm, were served cold. This was further compounded by a considerable wait of 35 minutes for our pickup order. Additionally, there seemed to be a palpable tension among the staff, whose interactions were marked by discord rather than teamwork. Given the premium price of £75.00, the quality of the food did not meet the expectations set by such a cost. Regrettably, based on this experience, I find it difficult to recommend this restaurant. This was my first time patronizing this business, and I had hoped for a better introduction. It is with a heavy heart that I say I will not...

This is the second time I came to this restaurant. First I went with a friend for a lunch, the waiter who served us was so nice and helpful. Can’t remember her name but she was from Cyprus if I’m not wrong. Food was delicious and that’s why I returned today to bring my partner over for dinner. Service was disgraceful, the waiter, a young lassie with dark hair, was serving us in huffy manor! Never asked us if we were ok, if the food was good etc. When my partner’s pasta arrived she never offered any Parmesan to be served with and gave us my pizza saying “I guess you are going to share this”, totally inappropriate. We noticed she was coming all the time to check the table behind us and asked the guy seated by the table and even asked if he wanted the Parmesan or more drinks. We felt discriminated with her attitude specially she was doing a good service on the other tables and totally...