Claymore Restaurant — Restaurant in Scotland

When you own a business, and you, or your employee makes a mistake, who pays for that mistake? Any business owner worth their salt knows the answer to this question. In case you don’t hear a hint… It’s not the customer.

We came here on the recommendation of our hostess at the B&B just down the street. We were warmly welcomed, seated within moments, it was next to the bar/service area but that wasn’t a problem whatsoever. After a nice perusal of the menu we ordered , drinks, and food starting with potato leek soup to share and two orders of their haddock fish and chips

The soup arrived about 10 or 15 minutes, a fairly normal amount of time. We enjoyed it, and they took the dishes away. We are used to eating in different countries, so we chatted and enjoyed each other’s company waiting for our dinner. I was faced away from the rest of the diners, so I thought we were just having a slow type of meal. However, my wife saw that people who came in at the same time we did had been served, and people who came in after we did had been served, and people who had been eating when we arrived, and already eaten their dessert and paid and yet our fish and chips did not arrive.

Eventually, about 40 minutes later, I called a server over and asked if our meal would come soon. She said “oh yes it will soon.”

A few minutes later another server came over and asked, “you’ve already had your fish and chips, right?”

Another few minutes later, our original server came over and apologized. She said that our order had been sent to another table and ours was being made right now. So, clearly the mistake had been made by the restaurant and its staff.

The food was absolutely delicious! The potato leek soup need a little bit of salt, but I actually appreciate being able to salt taste anyhow. The fish was flaky and light, super crispy and flavorful, the peas were sweet and slightly crisp just as we like them. The chips were good, but not amazing. Nothing wrong with them at all.

Sadly, the only recognition we got for having to wait nearly an hour was the single apology. No offer for a discount on our bill, no hey would you like a free dessert, no, would you care for another drink on the house. Nothing to acknowledge that they were the ones who made the mistake… And we paid for it by waiting, while others were served ahead of us.

I tried to leave as honest of a review, as I possibly can, leaving emotion out of things. So I determined that I would knock off the star simply because they made a mistake. The second loss of the star is because the management did not take ownership of...

My partner and I both work in restaurants, and took a few days off to go to Skye for a short break. We decided to go to Claymore as we wanted to get some local seafood and shellfish. We ordered the seafood platter for two which was £80. While as a chef I understand how expensive good quality local seafood is, £80 for what we received was shocking. Everything was a sort of luke-warm temperature served on a big oval tray. On the menu it says the mussels are cooked in garlic butter, but they were completely bland and just tasted like they'd been boiled. The crab claws were pretty overcooked and the meat was really hard. The scallops looked like they had been seared well and to be fair were quite tasty, however unfortunately they had also been left at a luke-warm temperature. Not to mention it all got served with 2 small slices of bread and a couple of packs of butter. No garlic butter or aioli (which is mentioned on the menu) anywhere to be seen. When we complained about this the front of house staff were super helpful and kind, they offered 20% off our bill which seemed very little considering the entire meal felt like a joke. We complained again and we were offered 20% off the food only to reduce the cost of the platter. This was kind of the staff and I understand that it is difficult managing the chefs wants and the customers wants, but it felt like a bit of a write off for us. As a chef I am happy to comp out a customers bill when the complaints about the food are that serious. Some of the mussels and langoustines were gritty and sandy, and also hadn't been cleaned at all. Almost every single mussel had barnacles etc over them. That's pretty basic procedure if you've worked in kitchens, and certainly in my time I've had to clean many bags of mussels because it makes a difference. Overall we felt as though the food was severely bland, lukewarm and lacked any sort of culinary creativity. As I say the staff were lovely and as helpful as they could be considering the chef seemed like any more discount was a no go. So unfortunately giving this place 1 star, would not recommend the seafood...

After spending a busy long day exploring this beautiful Isle of Skye, to be greeted by such a rude , dismissive, unhelpful woman server, to say, in the least, was very frustrating and aggravating. We have been discovering this beautiful country and being treated so wonderfully by the scottish people. It was so disappointing to be treated so poorly. Needless to say, we were unfortunately unable to try their food. It smelled wonderful, the restaurant was quite busy. We went to The Sprig across the street and were treated so well. It was a pleasure and very satisfying. You need to teach your greeting staff to be kind and patient. RESPONSE TO YOUR RESPONSE! Wow, what a response! We are from Montreal, Canada. We are very service oriented, so this was a huge disappointment ! #1 The fact that you are arguing and playing the game of right and wrong tells me a lot about your response to me. Instead of helping me figure out where I went wrong , you argued with me and were quite sarcastic and rude about it. #2 We were only 2 people, so the fact you thought we were a group of 8 shows you really weren't really listening to us! #3 We are in Scotland, so I assume you are Scottish people. I am not sure how I am supposed to know you weren't. Again, it shows your ignorance and inability to be kind to a...