Dnisi — Restaurant in Scotland

Kilmarnock Road Branch - Newlands/Shawlands. I have been coming to this place for years, my best friend knows the owners well and we visit at least once a week - this will be the last time! Came in this morning, said good morning to the staff member taking my order. The place was pretty noisy, so gave my order - she obviously didn’t hear me so with a stinking attitude and a bothered face she asked again which I repeated and was happy to do with an ‘I know it’s pretty noisy today’. She then glowered at me from behind the counter, I was genuinely gobsmacked as hadn’t even finished giving my order and I could see she wasn’t happy and couldn’t get away from the till. I actually said to her that there must have been something bothering her as her attitude was making me feel uncomfortable she then proceeded to play the victim, started crying and left me standing at the till. The manager then appeared to pacify her as though I was the problem customer - I know how to treat people with respect and always have! Then the male from the back came out and started giving me attitude! I will be making a few phone calls tonight that’s for sure! Manager at the end said that they pride themselves in dignity and respect - then I think she needs to speak to her staff sharpish. I have gone in as I always have to receive the service I so often get and have left feeling as though I’ve ruined someone’s day when I challenge my treatment by their staff member. Avoid like the plague unless they...

Visited this coffee shop today with some friends and I took a bottle of still water from the refrigerator to the counter to purchase with our order. The staff member told me that they would bring it to the table but I didn’t want a glass, I just wanted my bottle of water. The staff member informed me that I wasn’t allowed to have the bottle as it’s against their policy and also said that my water had to come in a glass. I asked if I could take the bottle without the glass and have a straw with it and they again informed me it was against the rules. The bottle was then taken away with my order and it wasn’t given to me, instead I was given a glass (which probably contained tap water) with ice cubes. I have never had an experience like this in any food serving establishment. I’d imagine the reason for this is because they are not serving the actual product that customers...

An issue with their contactless card payment system resulted in £60.63 wrongfully being taken from by bank account. The branch staff admitted that the issue was theirs, confirmed that the contactless payments had been processed in error and highlighted that this would be resolved. Further discussion with their Area Director confirmed that my proof of payment by banking app was insufficient, that they required copies of my bank statements and even highlighted that they needed this information due to potential card fraud on my part! Overall please be extremely careful when using any contactless card payments within any of the Dinisi Coffee shops as if there is an issue, it will take you a significant amount of time and...