Domino's Pizza - Musselburgh — Restaurant in Scotland

Starting with the positive, the driver was very apologetic for the delay in us receiving our food. Its downhill after that 😏 we waited 2 hours for our delivery to eventually turn up. Ordered at 6:39pm and our delivery turned up at just before 8:39pm. The cheese had that shine on it that cheese gets when it's been cooked and then left out for a long time. Yum!! 🤢. The pizzas were hard and the toppings 'pappy'. Sides were cold and cookies way over-cooked.

On the Dominos tracker, our order had been sat in the 'quality check' section for at least 40 minutes. Ironic really that they'd taken so long checking for quality, that the quality of the food we received was way below the quality they would surely want to dispatch to a customer. Although I'm sure the real answer is that they have a lack of drivers and our order was just sat waiting. I called the branch after 1hr20 and was told they were 'very busy' and to wait at least another half hour. A simple solution. Hire more drivers! If you're the franchisee reading this, you can have that strategic business tip for free. Judging by the Google review score, there's probably an underlying issue at this branch. Our order cost just short of £40 and it was awful. Save your money and go to Pizza...

Actually can't describe how bad it was because was told would be 2 hours for my delivery so there supposed manager is clearly not very good with the fast food concept also on asking for what managers name was got nothing but told how wrong I was to be annoyed at the time I would have to wait so when i did get to speak to "the manager" i got got nothing but attatude this guy can't even run a fast food chain branch but thinks he can give a customer attitude I'd rather not buy a pizza from staff he employs God knows what that would turn out like maybe good not actually directed at the pizza chefs unless it's them who take 2 hours to make a pizza management clearly needs sorted stay well clear people just my advice p.s the star 1 star is only there because I had to pick at least 1 star before I would be aloud to leave a review or would have been minus 5 star funny thing is they constantly post in my area to get business yet the end...

Ordered from Musselburgh branch, and this is not the first time I've ordered the double decadence, I've ordered it for years, and yet this evening they turn around and said to me that's how they serve it now, bone freaking dry in between the 2 pizzas, as the pic shows, absolute disgrace charging £3 for DD then adding an extra delivery charge £2 all together £5 extra for disappointment, good thing I have garlic mayo so I can at least make some sort of sauce to hydrate the dry desert of a pizza sent by Domino's, on top of all that it was late too, and when called not even an apology, just said "been told that's how they cook it now" if that's the case then just take the DD off your menu just like you have with all the other sides too, very disappointing if I could I'd give a 0, and I work in the hospitality industry I'd be ashamed and embarrassed to...