Goldberry Bar & Street Kitchen — Restaurant in Scotland

If I could leave this complete FARSE of a place ZERO stars, I would!! It has been a complete joke from beginning to end. After being taken into hospital due to COVID19 knowing I couldn't spend one of the limited Mothers' Days I have left with my elderly mother was very depressing.. So I opted to spend the money on a wee meal for her. I Ordered a 3 course meal to be delivered to my mums home between 4.15pm and 4.30pm on the 27th March 2022.. my mum needs to have her meals at a set time due to the medication she is on. At 5pm no meal!! , my daughter phoned to ask where there meal was and they told her they couldnt find the order.. my daughter phoned me IN THE HOSPITAL to ask for the confirmarmation email. Which I gave her, she was then told there had been a mix up, the meal would be there in a hour.. I then receved a call tell me there had been confusions with the driver who had taken 3 other orders but forgotten to lift the other 2!! So the meal would be 40 mins and he would comp my mum some beer.. I explained she doesnt drink so he suggested a 'fruit shoot' or 'J20' Which personally was an insult but I just went with it as all I wanted was to get my mother her dinner!!! Almost 2hours later I phoned at 6.58pm to see where the food was at which point my mum sent me images of a DRY steak soggy cold chips soggy onion rings, sweaty oatcakes, apple crumble with very little apple AND A BOTTLE OF PERONI!!! ... I phoned once again, this time I got a young girl who apologised and offered to resend the J20.. at this stage im not holding my breath!! She apologised and told me to order hadnt even been put through into the kitchen.. at least if your going to lie, be consistant!!! Never EVER AGAIN.. I have read every review for this place and not once to you give feedback to any megitive comments. Thats no way to run any sory of cusiness.

We are now almost 4 months after the absolute disgrace, the evening that tthis all took place my mum received a phone call from "the manager" who said that he would refund the whole meal and she would receive some flowers as an apology.. still no refund & no flowers, however the J20 turned up at 12.10am (the exact time in the door bell cam footage) it was left sitting on the doorstep. Way to go! Utterly...

3 of us seated at a table for 2, when other tables available Over an hour for food and Fish was cold. Not one to complain my aunt ate what she could of the fish but didn't touch the chips or peas. Asked for the bill and politely said we were disappointed at the time it took and the fact the fish was cold and we were sorry but we wouldn't be returning. The waitress automatically said "I will get the fish taken off your bill". We did not ask for this to happen. We were then made to feel like serial complainers and only there to con them out of paying our bill. Fact is we were prepared to pay our bill with a bit or constructive criticism which the manager obviously couldn't take. Manager didn't show his or her face, just sent the waitresses to speak to us. There seemed to be alot of staff going in and out of kitchen but not alot of food getting served. If they were short staffed they could have came and said so, but it looked like they were working on takeaway orders rather than concentrating on customers in...

I’m solely basing this review on my recent experience here, I did not have any food or drink but having an inflammatory bowel condition, I needed to use the toilet as I was passing by.

I was asked by what I can only assume was the duty manager if I was buying a drink to which i replied no. I stated that I needed to use a toilet urgently and I was met with hostility and bad attitude by the manager, simply telling me no.

It was only after I gave her awareness of my condition, she agreed to let me use the bathroom but had to put an amount of change in their charity bottle as some kind of compensation!

So the moral of the story is this, dont use their toilet unless you are actually buying something in there and also they dont care if you have a medical condition! appalling...