KB's Italian Kitchen — Restaurant in Scotland

We made the booking at noon time, tried to book a table at 7 pm on 29 May; later on, we got a call at around 4 something , the staff told us they are busy, table only available at 7:30. And again, when we were setting off to the restaurant, another call received, we were told our table is only available at 7:45pm. We had no choice as it’s too late to book another restaurant. We arrived on time, and ordered our food ASAP, we were all starving!! Sadly, The restaurant was busy, we finally had our starters at 8:30! and main courses at 9:00pm! During the wait, our next table, who came around 10-15 mins later then us, enjoying all their meal before us. I looked at the staff, they have no response, no apologies, no comforting, we were just being ignored! I really want to ask them for a few pieces of bread to fill our stomachs! How starved me and my kids were! In my opinion, If you are too busy , it’s better to turn down our booking! Staff actually were generally nice , but that would be even better if they are more attentive and sensible to...

AVOID!! Food was ok(ish), service was simply terrible. First they argued with us over a gift voucher, then they kept pushing us to get us to order before the whole of our party arrived. Then when they brought carpaccio starter (which should be cold) it was very warm. Clearly it had been heated from frozen in the microwave. They told us they would NOT charge us for it, but we said we would rather pay something but we would like some cold carpaccio to replace the hot one, they then brought a half plate of cold carpaccio and charged us DOUBLE on the bill!! When we asked them about it and they said "you ate too much of the first plate so we had to charge you for both". After offering it for free this makes no sense and simple rude end to our microwaved meal. Disgrace....

I booked a table for 6pm, when we got there at around 6:10 the table wasn't ready and we had to wait for them to prepare a table. After we sat down and ordered it took more than 50 minutes for our food to come out. The spaghetti bolognese was very salty and the lasagna had no structure and was a mush of meat, chees and pasta which was sickening. The waiter was absent most of the time and we were not provided with drinks menu until we asked, the cutlery also came out late. I was there to celebrate an occasion and I had heard that this restaurant provided a nice atmosphere and good food but I was greatly disappointed. I am willing to pay more for good food and good service but neither was provided, the food was not worth the price which...