Luciano's Hamilton — Restaurant in Scotland

Heard good things from friends... won't be back.

4 of us there for lunch today and we ordered one course each with some sides.

When the caprese salad that was ordered arrived, it was clearly not a caprese. The menu listed a caprese is made up with tomatoes, mixed olives, buffalo mozzarella, basil, extra virgin olive oil and balsamic glaze). What arrived included red onions but no olives. The person who ordered cannot eat red onions. This was highlighted to the waitress who looked shocked that something had been questioned and when she walked away to change the salad, rolled her eyes and made a face like a 3 year old would make when having a tantrum. It was then very clear all the staff were having a right good gossip about it through the partitioned walls with holes in them that I could see through. The correct salad arrived back without onion and olives now added on but the olives were placed on lettuce which again, was not listed as part of a caprese.

The other 3 people ordered a selection of pizzas, pastas and sides. We assumed everything would arrive on the table at the same time as it was one course everyone ordered. This was maybe our fault as we should have made it clear all food was meant to come at the same time but only the salad came out. We asked if we could have the rest of the food as it was a little strange to leave one person with food and the other 3 not eating.

We waited for another 10 minutes or so while a pizza, pasta a 2 sides of chips came. The waiter seemed to think everything was out but there was another pizza missing. This was highlighted and after a few minutes he came back and said it would be 30 seconds. Another 5+ minutes later it arrived after I had watched them cook it from scratch through (the partitioned walls came in very handy). It was not the waiter who told me it would be 30 seconds who served the pizza, it was the young girl who rolled her eyes. I felt bad raising this with her as it was not her fault but I said if that if something was forgotten about it would be better just to apologise and tell us it would be another 5 minutes rather than lying. She apologied and said it had already been taken off the bill (which was good of the staff to do) but I again said as much as I appreciate the gesture, I would rather someone was honest with us instead of us sitting waiting and the rest of the food going cold while we waited on the final dish which was "30 seconds away".

At the end of our meal the waiter who had blatantly lied to me came back to clear the table. I explained to him again my frustrations and was hit with another load of rubbish along the lines of "I didn't know it would take this long". As a waiter, surely you apologise for the inconvenience, investigate and tell a customer the truth? He was also very confrontational and rude and was having none of what I was saying. When I said we wont be back he said "alright good" rolled his eyes and shrugged his shoulders. The bill was brought over with the deduction of the pizza and we left.

The food wasn't great either. Pasta was tasteless, pizza sauce wasnt nice and the pizzas were very thick dough with a little bit of sauce and toppings on.

I think a gentle reminder from management to staff about facial expressions, mannerisms and customer service is required...

The young waitress who was on drinks service was fantastic - a big thank...

We have been here a few times now, and it’s safe to say this our new go-to restaurant, and even chose it for our venue to celebrate a special family birthday.

The restaurant really is a touch of class, and it’s obvious that the owners have worked hard at creating a relaxed and comfortable setting, while giving attention to even the smallest of touches.

The staff are really helpful and friendly, and yes, some staff were being trained on the job, but that’s understandable seeing as it’s a brand new restaurant who are clearly trying establish their team. It’s nice to see local businesses recruiting people to train. The main thing is that all staff were polite, mannerly, friendly & helpful. Nicola was the girl that’s served us a few times now, and she’s so nice.

The food is the best I’ve had. There is plenty to chose from on the menu, and even my fussy 5-year old loves it. Most recently I had the Mozzarella in Corrozza (starter) and Pollo Alla Stroganoff (main) - and it’s the best meal I’ve had. Other family members raved about the Filetto Di Manzo Stack, so that’s next!

It might seem an odd thing to comment on, but even the restrooms are nice! So spacious (when normally restaurants just squeeze them in somewhere). The same attention has been given to the restrooms as anywhere else in the place - even small touches like comfortable baby changing facilities (if you have a young family, you will know that this can be hard to come by!).

Overall, Giovannis is a real special place. As a family run business, you can see all those extra special touches and alway feel like a...

Really poor on Saturday night. Apparently a senior manager uped and left in the middle of the early evening rush which put a lot of stress/ strain on the remaining staff. It took 75 minutes from when we arrived at the restaurant to receive our starters. A big thank you must go to Morgan who did a tremendous job in appeasing the customers who were waiting so long for their orders ( this included being served drinks). We all expect a bit of a wait during the Christmas period due to the increase of business but the restaurant would have known their booking levels and should have increased their staffing accordingly, rather than run the risk of getting negative feedback when bad service prevails. The food wasn't great either. The lasagne was dried out in the middle and the chicken dish was also a bit on the dry side. Overall, the experience wasn't great and put a damper on...