McDonald's — Restaurant in Scotland

The McDonald's in Elgin has historically been the best one in the North-East of Scotland.

This visit was very good - I've recently begun to use the app and we booked ahead for four people. You need to tell the app that you have arrived to get your food prepared. We were entering Elgin, could literally see the sign, so told it I was there - to get a message saying "it appears you are not quite there yet."

These things are sometimes too clever.....

We arrived, ordered, picked up our food and ate inside. The place was clean, staff were attentive and friendly and the food was very good. We had a range from chicken legends and nuggets, salad, chips, hot and cold drinks and our order was filled correctly, so all good.

We ate early, on our way to an appointment, but by the time we left it was queued out of the door with young people, possibly students, so it might be a victim of its own success. If you're in a hurry it might be worth avoiding peak times, or use the app and order ahead to avoid the queue on the service points inside.

They are clearly still paying attention to getting the small things right, and still one of the best...

Went for a large coffe with an extra shot .. what seems relatively simple but yet I get to the pick up window to be handed a regular ( no big deal mistakes get made ) told them I’d ordered and paid for a large and the lass at window turned around and handed my cup back to another girl and said this was meant to be large …. Because I was in a van I could clearly see them and two members of staff watched her pour my medium coffee into a large cup and handed it back … on turning round she realised I had seen everything and froze and even after I said I had paid for a large coffee and I had seen what they had done and I wanted my large coffee please .. with no apology no explanation she just said youl need to wait in a parking bay while we make another on e then 🤦🏻😆 with an attitude as if I had done something wrong rather than witnessing the absolute cheek of the three of them … it may may be pennies to some but it’s principal and after seeing how it happened without question or raised eyebrows tells me it’s common practice … Shame on you you cheeky...

This is literally the worst McDonalds location I’ve been to. Parking is a nightmare which I guess was expected being downtown. I ordered on the app and it turns out the location was already closed but they had some after hours pickup window. The staff inside was busy chatting while the line grew outside. Then they kept bringing out only the courier orders. I asked them about mobile orders and they are just we don’t know how long they’ll take. Very unfriendly & don’t care attitude. Then I could see they prepared my order in the back but nobody bothered to bring it out. They just kept bringing the courier stuff. Finally I rang the bell and told them that my order has been sitting there for ages yet nobody is bothering to bring out the mobile orders. Then finally they started bringing them out. Honestly don’t recommend this...