McDonald's — Restaurant in Scotland

Absolutely disgusting behaviour by a so called manager or supervisor. Spent ive £30 on food to take away. Went to take a bite from the double cheeseburger and it was cold and had been sitting a while. Took it back in store to be asked what’s wrong with it and I said well it’s not fresh, then I got attitude and told not to be rude, about it. I then hear her talk to another colleague saying she’s not in the mood for people like me!!!! Like me?? Oh sorry I wanted a fresh double cheeseburger and wouldn’t accept your mediocre food. A fresh burger was made and then sat and watched it sit there as I waited, if she was sorting other orders I’d see the point of why I didn’t get it straight away but no seemed like absolute pettyness because I wasn’t happy that I got attitude for not being happy with 1 double cheeseburger Maybe if you can’t handle criticism maybe work elsewhere. Disgusting behaviour and if that’s the type of person that is in a position like this I can only imagine what that’s saying to her workers. Maybe just an apology next time and hand me my burger and you won’t have a scene in your store. Good luck to people having to deal with people who have no customer skills because she wasn’t...

Busy and not enough staff on, which ultimately is the restaurant Manager's shortcomings. However a drive thru customer came in after waiting 25mins for a double cheeseburger meal. He asked to speak to a manager to raise his concerns. Young girl called Briony attempted to deal with him, she really shouldn't have bother as she inflamed the situation. She never apologised for making the chap wait, instead telling him is he was unhappy at his wait in the drive thru, that perhaps he should come into the restaurant instead. What not to say to a customer! She made excuse after excuse and then walked away muttering out loud. Unorefessional to say the least, this was then compounded by an older dining area hostess telling the customer to chill. All staff involved need serious customer complaint training, otherwise go and work in non customer facing roles if the people who pay your wages are too much of an...

We stopped off while shopping today and looking forward to a delicious lunch of burgers fries teas and cola drinks First the machines where not working and after asking for assistance we where told that they play up constantly and to use another one We did this only to experience more problems so requested help again but it took over ten minutes to get someone when we eventually received our meals my burgers where cold and the ice free coke I ordered was not coke As we could not get someone to help after waiting another long time we left the food and drinks on the table and left the restaurant I have used Your restaurants for years but this was the worst service we have ever had To serve cold food which should be hot after being freshly prepared is dangerous and to be ignored while trying to get assistance...