Queen Of The Loch — Restaurant in Scotland

Absolutely abysmal! Very disappointing to have to write this review but I'm pretty appalled. I booked a table a couple of hours prior to arriving for myself and family. We were immediately seated near to where the child's play area used to be (which is now filled with broken machines). The table was filthy, sticky and marks of food and drinks from the previous diners. Staff apparently don't care, no pride in their work, clearly. After ordering our food, the starters arrived with things missing. My daughters "drizzled with bbq sauce" chicken arrived in a tiny dish, dry, no sauce, nothing. My mushrooms arrived without the garlic mayo. My husband went up to the bar to ask where the sauce etc was and it took the staff a good 7 minutes on the clock to bring over tiny ramekins with garlic and bbq sauce.. Then our mains arrived. My chicken tikka arrived without the poppadom and mango chutney, my husbands hunters chicken arrived without the onion rings. My husband again went over to the bar to ask where the rest of our food was. To be told they had ran out of both poppadoms and mango chutney. So they weren't going to mention and hope we didn't mind paying full price for a meal with missing items?! After 15 mins, they finally brought out the onion rings; of course by this point my husband had already finished his meal so this was just ridiculous. No apologies, no offer of a reduction on our bill. Nothing. We come here fairly regularly for a casual, relaxed family meal. The food we did have wasn't great. Tasteless, mundane, sauce out of a jar flavour, questionable portions, too. The bowl of soup my husband had for his starter was comical - more liquid in a shot glass! Served with one very thin slice of cheap bread. I cannot believe how much this place has gone downhill. Sad to say but I do not see it lasting much longer with the awful service, mediocre food and the charging full price for meals with missing parts!

Some staff training wouldn't go a miss here!

We will...

No refund for an inhabitable room We booked to stay here overnight on the 9th June as a party of 9 people.

We were given the key card to a room, when we got there there was a strong smell of urine coming from the bathroom, it was disgusting! We went to reception and were escorted back to the room by a young man whose solution to the problem was to offer us an air freshener!

Told that was unacceptable he said that was all he could offer as they were fully booked, we told him we were going to find somewhere else to stay and he said a refund wouldn't be a problem.

The others in our party were eating on site that evening so we, as planned, joined them for a meal, the staff could not possibly have got the order more wrong. Meals were turning up with only half of the items listed, wrong meals were brought out, and 2 meals never turned up at all. When after everyone else had finished and the 2 meals were had still not turned up, we asked the waiter (same young man that offered us an air freshener) where they were, after a wait of around 15 minutes, despite us waiting on 2 meals, 3 meals turned up.... VERY disjointed to say the least, and the place wasn't even busy, I can't imagine how bad it is when the restaurant is full.

Whilst at the meal we were told by the young man that there was no manager as such at the hotel, cost cutting I guess, so he asked the hear chef to head chef to take a look at the room, and he agreed that it certainly did smell.

The hotel was booked through Booking.com and they have informed us that the hotel have refused to refund.

My wife and I travel a lot and use a lot of hotels but will never be staying in another Marstons owned one.

UPDATE AFTER "RESPONSE FROM THE OWNER" Still no refund, be very careful when booking this place, they obviously...

We did not a booking so were very happy to be seated very quickly at a table for 7 (4 adults, 3 kids). We ordered starters and main courses at the bar, and waited around 10 minutes to receive our first course. After that, the experience went downhill.

Apparently, the check for the mains was not sent to the kitchen when the starters were cleared, meaning we waited just under an hour for our mains. This was around 25 minutes after we were told of the issue. I understand mistakes happen, but sitting with 3 children and 2 pensioners, I would have hoped a token gesture of a small amount off the bill, or a free dessert would be offered, but we were not approached by another member of staff again during our visit, other than delivering the mains that had clearly sat under the heat lamps for a significant amount of time.

The food itself was mostly okay - the kids, my partner, and myself had variations of burgers. However, my parents had the hunter’s chicken and the scampi. The chicken was rated as “okay at best”, and the scampi was described as “the worst I’ve ever had.”

There is a McDonald’s across the road - had we not prepaid the meal at the bar (no table service, yikes), I would have settled the bill for the starters and drinks and took the family for a Big Mac instead. At least we would have had fresh food given to us in a timely manner there. Also, they probably clean their toilets.

It probably doesn’t need to be said, but we spend a decent amount of time visiting the Loch Lomond area, and we will never visit this place again. Disappointing, because our local Marstons is actually decent other than...