Royal Oak Alloa — Restaurant in Scotland

Very disappointed in customer service after being given a menu that clearly said £8.45 for a cheese burger but was later charged £10.95.

After inquiring to the waitress upon providing payment and being handed the receipt that showed each item ordered with prices levied, the waitress momentarily left to check and returned to say that the price was £10.95. I said that if I had known that it was that price, I might have ordered something else.

I was certain of what I remembered seeing on the menu and before leaving, paused at the front desk to look at one of the menus being cleaned by the bar, which indeed confirmed that I had in fact seen £8.45 for the cheese burger.

I pointed out the mistake to the waitress, and she just apologized, and asked if I wanted to speak to the manager. I said yes, that would be appreciated...and a few moments later, another associate arrived and asked what I needed.

I explained that I was overcharged. She asked where I got the menu from, I had to repeat myself twice, for clarification that the menu was given to me by the waitress. She saw the price on the menu sitting on the nearby bar but just kept apologizing that it was an old menu and the prices have increased recently, then she threw away that menu, and began to search through the stack of menus. She found several other menus with that price and tossed them into a nearby trash can as well, offering me no refund or resolution whatsoever for their mistake.

I very politely said that I was not happy with being overcharged, but my concern was met with repeated dismissal apologies and nothing more. I then left to catch up with the rest of my party who had already gone ahead toward the car.

I would strongly recommend avoiding this establishment. Plan ahead, and make a reservation at any other nearby restaurant instead, to prevent our situation where everywhere else is booked and hunger forces you to settle for this restaurant.

A restaurant that does not care about proper service and accurate menu prices, won't make amends even after admitting to their mistake and to overcharging for their food menu items because they presumably gave us an outdated menu; a place that believes that subpar treatment of its patrons is acceptable, for what amounts to mediocre food. A restaurant that for obvious reasons had immediate available seating. Tho I must say that the french fries were served quite hot. And the purple tartan carpeting was rather pretty; but of course we did not go there for the floor coverings.

Receipt info: August 11, 2022 @ 19:22 Waitress Lauren Table 10

There really is no excuse for the manager of The Royal Oak to not make things right and at least try to correct the price that they overcharged us, once the mistake was made...

We decided to go for dinner at the Royal Oak as we hadn’t been in a good while and remembered the food was lovely so we were really looking forward to our dinner. Booked online and this seemed an issue as we arrived and they couldn’t find our booking, after the staff fussing between themselves we were told just go upstairs it’s fine. Really disappointed in the roast. The price is ridiculous for what you get on your plate. Limited variety and definitely doesn’t cater for allergies either. Who doesn’t do just plain mash. Only mash with onions?? Staff didn’t even try to help, it was a case that’s it, get on with it sort of thing. I ordered the Cajun chicken pasta from the main menu. Specifically asked without onions and was reassured they could make without. Arrived and full of onions. Staff didn’t seem to care when brought to their attention. The pasta was lovely overall, would of been even better if no onions like o asked. That’s the only reason I’ve gave a two star. Service definitely needs improved also. Very disappointing visit. Don’t think we...

I'm part of quite a large family so 8 of us (3 kids and 5 adults) arrived here without booking and without much of a problem we were given comfortable seats. We all got the carvery and the man who carved and served our meat upstairs had a lot of banter and gave us great portions. The vegetables and gravy were fantastic too! The cauliflower cheese wasn't the best unfortunately. We got dessert afterwards, the Oreo Sundae was brilliant and there was lots of whipped cream and chocolate sauce. The drinks were as expected for any restaurant. Overall, service was quick, the servers were lovely and polite, the food was really nice and the restaurant is a lovely place to take the family on the weekends. I would highly...