Starbucks Coffee — Restaurant in Scotland

hello friends family travellers of the world! Barry Allan here again writing about a wonderful experience ive had while out on my journeys yes eating please read on!

Starbucks a huge chain with lots and lots of branches throughout the country and having been to many of them in past days not ALL are up to scratch but Starbucks at Westhill is in my opinion the best ive ever been to heres why folks,

Yesterday my friend and i decided to go for a coffee and a bit of brunch and i suggested Starbucks somewhere my mum and i go often as we like it so much, its in a business park just off the dual carriageway but dont be put off once inside you feel very relaxed the decors lovely its well set out and its spotlessly clean! Im on crutches just now due to an accident so i hobbled up to the counter lol with my breakfast sandwhich a new line and delicious scrambled eggs bacon cheddar and bechamel sauce delightful tasty hot great to order my coffee, now i like my coffee drinkable so i asked my lovely server by the name of Fiona a fantastic knowledgeanle lady and she said no problem i can do it at 55 degrees as opposed to 65 great! so good to know you can have your brew just the way you like it i also got some banana loaf with nuts which was amazing job done great service!

Then the manager a man by the name of Darren popped out and said hello, and folks what a lovely guy smiling vibrant cheerful and completely on his game he chatted for a while and just made me feel so welcome he was so nice,and you could tell the staff really liked their top man at starbucks there was a really nice friendly buzzing vibe a joy to be around a nice environment to be in!

we sat down the food was excellant the coffee perfect being honest folks we just had a lovely lovely time and i know for a fact myself my mum and my friend will be going back again and again and again its that good so if your passing by lovely Westhill pop in fo a truly suptious experience you have my word on this one happy travels peace and vibes...

I would like to point this review at the server named Hollie.

Firstly, she seemed stressed, due to a staff shortage. However, that is no excuse to talk to and about the customers in the manner she did. Completely rude and disrespectful.

We placed an order online and popped in to collect it, hoping to save a bit of time. We were told 5 mins wait or so, but upon another staff member asking Hollie, she replied rather rudely 'well it'll just come after all of these, he'll just have to wait'.

Honestly lost track of how long we were in there, but it was long enough for another customer to turn to us and complain about the huge line and grumpy attitude of one staff member specifically.. yup, Hollie.

This customer also pointed out that there were 3 staff members working the drive through, and one serving those inside.. seems odd to me.

A bit of customer service training wouldn't go a miss here, for what resulted in a very average coffee order made by Hollie.

For this, I won't be back.

If you're in the mood for bad customer service, a lengthy wait time and a flat and terrible atmosphere, this is the...

Went for a visit today 23/05/23 and from the very start of my order being taken i found the girl who took my order to be very smart in her voice.

She truly needs customer service training in a huge way.

I went to the window, i forgot to order 1 more item but she refused to allow me add it on at the drive through window and my wife had to walk in to give the order, as she did, all staff members walked elsewhere, and left my wife standing there waiting 10 minutes just for a coffee and a chocolate twist, totally disgraceful.

I always give 100% reviews and i can honestly say I'll NEVER be back there to experience this treatment again, all those staff members need new customer service training, because the atmosphere was horrendous, Costa Coffee next time, always great value and a nice smile there.

One more thing, their now cutting a small brownies into even smaller parts and charging extortionate prices just for profit, shows what they think of the customers, without us, the businesses...