Starbucks — Restaurant in Scotland

I love a Starbucks coffee, every Starbucks I have been to, staff have been friendly, orders have been correct and within a timely manner. HOWEVER the Starbucks in Glenrothes, is on a different kinda of level. Staff are rude, and laugh about customers behind their back, and orders are almost always wrong, you are given half cups of coffee and when you ask for this to be corrected, you are then labelled as a trouble maker. I'm sorry but, in what planet are we living that we should just take the order that has been handed to us, and accept that it is wrong and just shut our mouth. Is customer service a thing of the past? Do they just take our money and give us what ever they can be bothered to make at the time? I have been labelled as a trouble maker at the Glenrothes branch, because the lady at the windown handed me 3/4th cup of coffee. ( this has happen on several occasion, i've just started asking for it to be corrected) I kindly asked her to fill the cup up. She asked me to pull around, I could see that she was going to make me a whole new coffee, I was in a hurry, there was no cars behind me and seen no need for that, so asked if she could just put a bit more hot oat milk in it. She took the cup and said no more, then added the oat milk and handed it back to me, I left. Me and my husband were in the next day we were greeted by Ross who is a shift manager. He said that we where to stop being rude to his staff and if we were asked to pull forward we were to obliged to do so. He then proceed to tell us that we had been rude to his staff on many occasions, that this was not the first time. My mouth nearly hit the floor I could not believe what was being said to us. So long story short if they give you the wrong order then do not complain as you will be labelled a trouble maker. I went back in about 30 mins later to talk to him after some thinking, as I was so shocked that I had been rude, i was convinced he must be speaking about someone else. I wanted to know who I had been rude too, but Ross had told me he would not give me this information. He then proceed to tell me, that we are ''all rude'' and he had seen it. (I'm assuming he is talking about my husband and I) I asked if he had ever seen me be rude he said no, so I am so confused. I WILL VOTE...

I’m not happy with this Starbucks! Now I go to Starbucks a lot and im a hold member. Went to drive thru yesterday to pick me and my sister a drink and I know how the system works. I had my phone in my hand waiting to scan and gave the young girl my money told her I have my scanner here she took my money looked at my scanner and continued… then handed me my change I said to her remember my scanner then looking at me and smiling aww you have to do your scanner before you give me the money I looked at her and said I had my scanner ready for you but you continued to ignore me and put the money in the till.. she then laughed at me and said sorry that’s how it is. I said so I’ve now lost out on all my beans because YOU didn’t want to scan my app when you clearly heard me and seen I was waiting to scan, her response well shouldn’t have gave me the money first! Now for a good member of Starbucks I know how it works but from now on use have now lost a customer and I won’t be returning. What really annoyed me is she started talking to her colleague and laughing while I was sitting waiting for my drinks and rudely gave me my coffee and slammed the window shut laughing at me! Use really need to get your staff trained on customer service! Horrible people in that store! Won’t be back il go to costa least they have good...

Didn’t give my receipt without asking permission. The staff just threw away. Ignored my drinking order. I received the food order as soon as it’s been heated up. About the coffee, I was waiting for more than 4 customers who were ordered later than me. The staff who was responsible for making drinks totally ignored my order and labelled it on the machine which I could saw the label was placed there for a long time while she was making others who were white people while my name is a Chinese name. This makes me think this kind of behaviour was on purpose. And after I asked about my coffee, the another staff started doing mine. When the coffee was finished, no one said anything to me like a simple ‘sorry’ or ‘have a nice day’. I am angry with the service that they provided and their attitudes towards me. Maybe it is about race, because why others who ordered later than me could have their drinks before me? And they were white people. This is suspicious and not fair. I hope I can receive responses fairly because I am one of your costumers and I am...